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Amid this period of unprecedented change, with the potential for further market volatility, Broadridge stands ready to help you navigate what’s next. Our highest priorities are keeping our associates safe and ensuring our ability to serve our clients. View resources.

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Merging Smart & Human

What to expect from customer experiences in 2021

Companies have had to continuously rethink the way they interact with customers due to the pandemic. As the world shifts to a longer-term digital environment, customer experiences will also have to evolve. For organizations to successfully adapt to these changes, they must migrate from being product-centric companies to experience companies, ensuring they are balancing digital with an element of humanity.

During this webinar, Broadridge will bring together industry leaders to discuss the changing customer experience and how companies can best adapt to today’s circumstances to be positioned for future success. Matt Swain, Managing Director and Practice Lead for Communications & CX Consulting at Broadridge, will lead the roundtable discussion, including these topics:  

  • Merging technology with an element of humanity
  • Leveraging design thinking to maximize the customer experience
  • Establishing processes that will “stick” post-pandemic
  • Evolving customer experiences and meeting expectations

Guest panelists:

  • Tim Rickards, Director of Marketing for Client Engagement at Charles Schwab
  • Emily Wengert, Group Vice President of User Experience at HUGE
  • Shawn Weems, Vice President and Head of Digital Content and Merchandising at Hyatt Hotels
  • Aneri Jambusaria, Executive Vice President of Strategy at LPL

All registrants will receive a link to the recording. We look forward to having you join us!

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