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Amid this period of ongoing change, with the potential for continued market volatility, Broadridge stands ready to help you navigate what’s next. Our highest priorities are keeping our associates safe and ensuring our ability to serve our clients. View resources.
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Webinar

Merging Smart & Human

What to expect from customer experiences in 2021


Companies have had to continuously rethink the way they interact with customers due to the pandemic. As the world shifts to a longer-term digital environment, customer experiences will also have to evolve. For organizations to successfully adapt to these changes, they must migrate from being product-centric companies to experience companies, ensuring they are balancing digital with an element of humanity.

Broadridge and industry leaders discussed the changing customer experience and how companies can best adapt to today’s circumstances to be positioned for future success. Topics included:

  • Merging technology with an element of humanity
  • Leveraging design thinking to maximize the customer experience
  • Establishing processes that will “stick” post-pandemic
  • Evolving customer experiences and meeting expectations

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