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Reimaging bills and statements took us to the year 2025 at our recent webinar, “The Future of Communications – a UX Design Challenge.” While that’s not too far out considering the pace of technological innovation, companies want to know what they can do today to turn these transactional tools into vital communication experiences.
Here are three steps to future-ready your bills and statements:
Here is a use case to bring these steps to life:
Sarah receives her utility bill in the mail with a message on the envelope that encourages her to sign up for cloud delivery (i.e., Google Drive, Evernote, Drop Box, Amazon Drive, online banking destinations, etc.). During an easy sign-up process, Sarah indicates she’d like to receive her communications in Evernote. Sarah is also asked if she wants to connect with her other service providers in Evernote and she agrees.
Sarah starts receiving her utility bill in Evernote and remains connected to her utility provider with payment, service and upsell links within the interface.
As Sarah’s providers join the network, she receives notifications that new connections to her existing providers are available – similar to LinkedIn and Facebook. Sarah is presented with terms, conditions and consent language for regulatory compliance, allowing Sarah to begin receiving digital communications from these additional providers in Evernote.
This experience 1) is simple and relevant for consumers; 2) integrates digital and print; and 3) leverages a network of providers to increase digital adoption and engagement.
The best part: This solution is available today.