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Improve the total experience, increasing customer and user satisfaction and retention.
No one likes forms. Error prone processes create needless work and endless runarounds, adding delays to even simple information requests. That is why Broadridge has simplified and digitized the entire process. Forms driven communications combines omni channel communication, forms automation and data collection. These bidirectional, personalized communications make it easier and faster for your customers to file a claim, open an account, apply for a loan, make financial decisions and more.
Now, for the first time, you can connect customer interactions with back-end business workflows, unlock productivity, and delight your customers with an intuitive, guided journey that yields higher completion rates and greater accuracy. All fully integrated with your existing platforms. Advanced security protocols and digital technologies transform paper-based drudgery into streamlined workflows for customers and your in-house teams.
Finally, there is a smart, efficient process for faster data collection and forms completion. Forms driven communications only from Broadridge. Broadridge ready for next.
Forms-driven communications are typically complex, manual, time- and paper-intensive business processes, involving multiple people, workflows, technology, and decision points.
Broadridge has developed a solution that automates forms-driven communications by combining omni-channel communications, forms automation, and data collection.
With these bidirectional, personalized communications, you can make it easier and faster for your customers to:
Ready to take your forms to the next level?
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