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The Experts Have Spoken: CX and Communications in 2020

The final in a series of two posts with insights from communication experts across industries and disciplines.

The Experts Have Spoken: CX and Communications in 2020

We covered a lot of topics at our recent webinar, CX and Communications in 2020: Experts Weigh In. From monetizing digital disruption to measuring CX and communication success, guest panelists, Thomas Klemm from Deutsche Bank, Melanie Wells from Empower, and Chris Nicholson from mPulse Mobile, shared their strategies, experiences, and advice with moderator Rob Krugman, Chief Digital Officer at Broadridge.

Find out the panel’s thoughts on impactful communication channels, emerging technologies, privacy regulations, and the future of CX and communications.

Question Timestamp
Which communication channels do you think are the most impactful? 34:30
How do you see voice (e.g., Alexa and Siri) changing the communications landscape in the next several years? 41:00
How are you thinking about privacy regulations in the context of your digital and communications strategy, and how do they all kind of work together? 45:55
How do you expect your communications and customer experience strategies to change and evolve over the next five years? 52:00

For the entire conversation with Melanie, Thomas, Chris, and Rob, watch our on-demand webinar.