Access the latest news, analysis and trends impacting your business.
Explore our insights by topic:
Additional Broadridge resources:
View our Contact Us page for additional information.
Additional Broadridge resource:
Your submission has been received. We will contact you soon.
One of our sales representatives will email you about your submission.
Your sales rep submission has been received. One of our sales representatives will contact you soon.
Your submission has been received. One of our customer service representatives will contact you soon.
Communication experts, Thomas Klemm from Deutsche Bank, Melanie Wells from Empower, and Chris Nicholson from mPulse Mobile, joined our recent webinar, CX and Communications in 2020: Experts Weigh In.
They shared their perspectives on prioritizing CX, monetizing digital disruption, measuring communication success, and creating a customer-centric corporate culture with moderator Rob Krugman, Chief Digital Officer at Broadridge.
Their insights and experiences may help inform your CX and communications strategy. Listen to the on-demand webinar where they answer these questions:
|What are some of your biggest customer experience priorities?||2:00|
|How is digital impacting your customer relationships?||7:15|
|What KPIs are you using to measure digital customer experience success?||12:15|
|Is CX driven across the entire organization or does each part of the organization treat it separately?||22:35|
|Do you see tension between marketing and operations or front and back offices, and how are you solving for them?||29:30|
Find out the panel’s thoughts on impactful communication channels, emerging technologies, privacy regulations, and the future of CX and communications in our second article or watch our on-demand webinar now.