Performance Dashboards and Operational Reports

Track and measure your customer communications

Gain insight into your customer communications with a 24/7/365 view into the omni-channel production process. Performance dashboards and operational reports allow you to view, audit and measure the status and effectiveness of every communication.

Dashboard displays analytics and results in a visual, infographic-like format

A centralized dashboard with robust reporting capabilities enables you to visualize operational insights, omni-channel delivery and financial data using preselected templates that include graphics, plots, tables and charts.

50+ Standard Reports

Visual Display of Insights and Trends

Standard and Ad Hoc Reporting

Web-based Tool Available 24/7

Flexible Business Rules

Self-service Administrative Tools

Leverage data and insights

Gain immediate insight with robust reporting of key production metrics, including data visualization and ad hoc reporting, and download data for further business intelligence, analysis and trending.

Get Detailed Views of Every Communication

Production Dashboards and Operational Reports

Track communications across the lifecycle from data transfer to customer delivery
Streamline production, improve customer support and provide metrics across channels
Production workflow and statistics; document inquiries down to the account level

Digital communications data, customer actions and engagement activity
Mailing and turnaround statistics; postal costs and reports
Features include favorites, branding, bookmarks, shared documents and more

See Product Specifications

Video

Reimagine Communications

Reimagine essential communications as an opportunity to drive customer engagement, efficiencies and business results.

How We Can Help

A robust platform, delivering 5B+ communications annually

80%+

North American households reached.

5K+

Brands trust Broadridge to deliver their essential communications.

95%

U.S. consumers connect to the channels in the Communications Cloud.

Communications CX: Insights and Implications

Report

2020 CX and Communications Trends

Resource

Reimagine Your Essential Customer Communications

The Broadridge Communications Cloud^SM engages customers with dynamic, omni-channel essential customer communications, enabling brands and consumers to interact in new ways.

Photo: Telecom sales rep meets with a new customer, demonstrating electronic communications capabilities

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Performance Dashboards and Operational Reports