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Healthcare

Improve the member and patient experience across the wellness journey

Turn your member and patient touchpoints into personalized, engaging experiences that increase loyalty and market share while reducing regulatory risks and operational costs.

“In our analysis of Broadridge, we were particularly impressed with its consultative approach to engaging with customers; working with them to identify, create, test and validate the best way to achieve their goals. This combined with Broadridge’s ability to really drive digital communications strategy makes it a strong contender in the market and one to watch.” – Aspire

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Digitally Transform Your Member and Patient Communications

Find out how the Broadridge Communications CloudSM makes it easy for healthcare payers and providers to create, deliver and manage omni-channel communications.

We understand how important it is to provide your members and patients with quality healthcare services and superior experiences while reducing operational costs and meeting regulatory demands.

Better decisions lead to healthier outcomes.

You care about meeting member and patient healthcare needs. Information leads to better decisions, which leads to better outcomes, making your communications critical. Our healthcare clients are transforming print and digital communications into personalized, engaging experiences across the wellness journey. From member acquisition to renewal, you gain a holistic view of your omni-channel communications, enabling you to measure impacts and align performance indicators to business strategies.

Proven results

  • A large national health insurer saved more than $1 million a year by focusing their marketing team on strategic initiatives rather than fulfilling content distribution requests
  • A regional health plan reduced annual mail costs by approximately $700,000 with Broadridge StatementPacks®
  • A statement redesign resulted in a 10% decrease in call center inquiries, 10,000 fewer calls per month, for one of our clients

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