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Improve member experiences with enhanced communication solutions

Turn member data into insights, deliver personalized health messaging and contain costs with omni-channel member communications that support the wellness journey.

Healthcare Solutions

Quickly onboard your omni-channel member communications – including EOBs, ID cards, invoices, statements and enrollment materials – with our healthcare platform.

Reach members across multiple channels with one connection

Deliver your member communications, such as EOBs, ID cards and statements, across a range of channels, including print and postal, email, text and more than 10 emerging digital channels – and gain immediate access as new channels emerge.

Engage members with personalized, contextual experiences

Use marketing and personalization tools to enhance member communications and their lives – from adding educational healthy behavior tips to highlighting member plan benefits. Make it easy for members to take action, such as pay, buy, enroll, consent and learn.

Transform data into member and communications insights

Accelerate the onboarding of your member communications with our patented technology and processes designed to support the healthcare industry. Our robust, compliant data management and archival solution optimizes omni-channel delivery and applied analytics support the member wellness journey.

Control the communications life cycle

Improve transparency and efficiency through robust tracking and measurement of all member communications while meeting regulatory, compliance and security requirements, including Health Insurance Portability and Accountability Act (HIPAA).

Take your communications to the next level

Supporting the communications spectrum — from operational excellence to customer experience — our consulting services draw upon our deep industry expertise and go beyond what a typical management consulting firm delivers.

A robust platform, delivering 5B+ communications annually

North American households reached.
Brands trust Broadridge to deliver their essential communications.
U.S. consumers connect to the channels in the Communications Cloud.
Photo: Telecom sales rep meets with a new customer, demonstrating electronic communications capabilities Photo: Telecom sales rep meets with a new customer, demonstrating electronic communications capabilities

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