Healthcare 2022 CX and Communications Insights
Our study reveals that as digital adoption has continued to rise, so have member and patient expectations concerning channel preferences, personalization, data security, and transparency.
Access the latest news, analysis and trends impacting your business.
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Turn your member and patient touchpoints into personalized, engaging experiences that increase loyalty and market share while reducing regulatory risks and operational costs.
“In our analysis of Broadridge, we were particularly impressed with its consultative approach to engaging with customers; working with them to identify, create, test and validate the best way to achieve their goals. This combined with Broadridge’s ability to really drive digital communications strategy makes it a strong contender in the market and one to watch.” – Aspire
Digitally Transform Your Member and Patient Communications
We understand how important it is to provide your members and patients with quality healthcare services and superior experiences while reducing operational costs and meeting regulatory demands.
Better decisions lead to healthier outcomes.
You care about meeting member and patient healthcare needs. Information leads to better decisions, which leads to better outcomes, making your communications critical. Our healthcare clients are transforming print and digital communications into personalized, engaging experiences across the wellness journey. From member acquisition to renewal, you gain a holistic view of your omni-channel communications, enabling you to measure impacts and align performance indicators to business strategies.