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Fifth annual survey reveals what consumers expect from their communication experiences.
Discover what 4,000 consumers across North America had to say about the companies they do business with – from their communications to how they can improve their CX in the future!
Head of Communications
Insights and Experience Broadridge
Head of Digital Solutioning and Business
Senior Marketing Director of
Customer Communications Broadridge
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In our fifth annual survey, we connected with 4,000+ consumers, asking about their expectations for how they receive and access information, their preferences for different communication channels and what’s keeping them from going paperless, and their concerns about privacy and data security. To learn how you can transform your communications experiences, check out our report.