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Reimagining Communications

Discover the latest customer communication insights and trends with Broadridge's
Matt Swain and other industry experts.

Expectations for how to communicate with your organization are changing. This podcast series with Matt Swain, Managing Director and Practice Lead for Broadridge Communications Consulting, focuses on the opportunities and challenges facing companies on the road to reimagining communications and the transformation they can anticipate along the way.


“Diagnosing Health Insurer Communications” with Jeremy Urbas, Vice President of Health Solutions at Broadridge

From the trenches of a Blue Cross Blue Shield plan — where he was tasked with improving communications and optimizing member experience — to launching a health insurance communications survey in his current role leading the health communications strategy at Broadridge, Jeremy Urbas brings invaluable market perspective to our latest podcast. In this episode, Matt and Jeremy discuss how the market is evolving and the critical role of member communications.

About Matt Swain

Matt Swain is a recognized customer communications industry thought leader. From delivering keynotes around the world to defining best practices, hundreds of well-known companies have relied on Matt’s expertise and research for their current and future omni-channel communication initiatives.

As Managing Director and Practice Lead for Broadridge Communications Consulting, Matt brings invaluable market research and consulting expertise to clients relative to benchmarking, as well as for communications strategy, design and execution across print and digital channels.

Prior to joining Broadridge, Matt spent more than a decade at Keypoint Intelligence – InfoTrends, where he was a member of the senior management team with global responsibility for business development and customer communications advisory services. Matt is a graduate of Rochester Institute of Technology and holds a Master’s degree in print media.

Do you have a question or interview idea for Matt? Let him know.