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The right insights, right now

Access the latest news, analysis and trends impacting your business.

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Member Service and Engagement

Make an impact with your correspondence, statements, bills and wellness programs

Merging high-volume communications with targeted and personalized health, benefit, and behavioral messaging can provide better outcomes while reducing operational expenses.

Included Products

Omni-channel Delivery

Improve design and readability, distribute communications across both print and digital channels, maximize postage discounts, and help manage the cumbersome return mail process.

Engagement Tools

Engage members with promotions for living a healthy lifestyle, maximizing benefits and reducing shared expense, and information for managing chronic health conditions.

Flexible Composition Solutions

Leverage our full or shared print composition services or engage members with our digital experiences.

Direct Marketing

Attract and engage members while simplifying your direct marketing efforts.
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Reporting Dashboards

Access and analyze metrics on cost savings and business efficiency gains.
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Communication Enhancements

Leverage rapid onboarding, data management and archival, preference management and digital experience management solutions.

Member Service and Engagement Communications

  • Explanation of Benefits (EOB) with checks
  • Premium bills
  • Letters and general correspondence
  • Appeals communications and forms
  • Chronic health management and healthy living programs
  • Direct marketing
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Healthcare Communication Solutions

Support the wellness journey and your business objectives while delivering healthier outcomes.

“Eight out of 10 members want insurer communications to be more personalized to their needs.”
2019 Broadridge Healthcare Insurance Survey
eBook

Uncovering Member Insights

This exciting research unveils how insurers can maximize communications to enhance relationships and grow business.
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2020 CX and Communications Trends for Healthcare
Infographic
2020 CX and Communications Trends for Healthcare
Healthcare Communications – From Required to Inspired
eBook
Healthcare Communications – From Required to Inspired
Enhance the Member Experience with Communications
Resource
Enhance the Communications Experience
Reducing Costs and Optimizing Operations with a Modern Technology Platform
Case Study
Reducing Costs and Optimizing Operations with a Modern Technology Platform
Resource
Print and Postal Optimization Suite
No Touch Return Mail
Resource
No Touch Return Mail
Online Banking Channels
Resource
Online Banking Channels
Communications Insights
Resource
Communications Insights
Reimagining Communications with Matt Swain
Podcast
Reimagining Communications with Matt Swain
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Photo: Telecom sales rep meets with a new customer, demonstrating electronic communications capabilities Photo: Telecom sales rep meets with a new customer, demonstrating electronic communications capabilities

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Our representatives and specialists are ready with the healthcare expertise and communication solutions you need.
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Solutions for Healthcare

Member and Patient Experience and Communications

Solutions designed for the engagement lifecycle.
Enhance marketing and sales, empower agents and brokers, and engage members
Onboard members with personalized documents and experiences, including ID cards and welcome kits
Make an impact with your correspondence, statements, bills and wellness programs
Optimize and customize patient communications, including statements, Explanation of Payment (EOP) and claims
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