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Utilities

Deliver exceptional experiences across communication channels

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Build brand loyalty, engage customers with targeted messaging, reduce call center volume and accelerate the meter-to-cash cycle with omni-channel customer communication solutions.

Balancing Content, Channels and Data
Infographic
Balancing Content, Channels and Data
Utilities: Communications and CX Trends for 2018
Webinar
Utilities: Communications and CX Trends for 2018
Communications Insights
Resource
Communications Insights
Broadridge Recognized by Fast Company for
Article
Broadridge Recognized by Fast Company for "Most Important Interfaces of 2017"
Future of Communications
Resource
The Future of Communications
Broadridge Communications Cloud
Resource
Learn How Utility Companies are Benefiting from the Broadridge Communications CloudSM
Reimagine Essential Communications
Video
Reimagine Essential Communications as an Opportunity to Drive Business Results
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Utilities Solutions

Connect with your customers and influence energy-usage behavior with relevant communications across all channels.

Reach customers across multiple channels with one connection

Deliver your customer communications, such as bills, newsletters and notices, across a range of channels, including print and postal, email, text and more than 10 emerging digital channels – and gain immediate access as new channels emerge.
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Engage customers with personalized, contextual experiences

Use marketing and personalization tools to enhance customer communications – from adding energy usage content to cost-saving tips. Make it easy for customers to take action, including paying their bill and monitoring energy usage and rates.
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Transform data into customer and communications insights

Our patented rapid onboarding solution accelerates your access to the Broadridge Communications Cloud; and our robust, compliant data management and archival solution optimizes omni-channel delivery while leveraging analytics to support the customer lifecycle.
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Control the communications life cycle

Improve transparency and efficiency through robust tracking and measurement of all communications while meeting regulatory, compliance and security requirements.
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Utilities

A robust platform, delivering 5B+ communications annually

80%+
North American households reached.
5K+
Brands trust Broadridge to deliver their essential communications.
95%
U.S. consumers connect to the channels in the Communications Cloud.
“Nearly a third of complaints filed by utility customers are related to billing.”
Public Utility Commission 2012
McKinsey analysis
Resource

Customer Communications Strategy Assessment

How effective are your customer communications? In a few minutes, discover what is working well and what you can do to improve your customer communications.
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Photo: Telecom sales rep meets with a new customer, demonstrating electronic communications capabilities Photo: Telecom sales rep meets with a new customer, demonstrating electronic communications capabilities

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