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Insurance

Communication solutions that connect your customers, agents and brand

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Manage costs and address compliance requirements while improving the customer and agent experience with omni-channel communication solutions.

Learn How Insurance Companies are Benefiting from the Broadridge Communications CloudSM
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Learn How Insurance Companies are Benefiting from the Broadridge Communications CloudSM
Customer Communications Insights
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Get the Latest Trends on Customer Communications Insights
Reimagine Essential Communications
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Reimagine Essential Communications as an Opportunity to Drive Business Results

Insurance Solutions

Increase cross-selling by proactively engaging customers with omni-channel communications tailored to life events.

Reach customers across multiple channels with one connection

Deliver your customer communications, such as bills, policies, notices and letters, across a range of channels, including print and postal, email, text and more than 10 emerging digital channels – and gain immediate access as new channels emerge.
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Engage customers with personalized, contextual experience

Use marketing and personalization tools to enhance customer communications – from summarizing the relationship to suggesting policy updates or product changes based on life events. Make it easy for customers to take action, such as pay, buy, enroll, consent and share.
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Transform data into customer and communications insights

Our patented rapid onboarding solution accelerates your access to the Broadridge Communications Cloud; and our robust, compliant data management and archival solution optimizes omni-channel delivery while leveraging analytics to support the customer lifecycle.
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Control the communications life cycle

Improve transparency and efficiency through robust tracking and measurement of all communications while meeting regulatory, compliance and security requirements.
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Insurance

A robust platform, delivering 5B+ communications annually

80%+
North American households reached.
5K+
Brands trust Broadridge to deliver their essential communications.
95%
U.S. consumers connect to the channels in the Communications Cloud.
“Digital billing increases NPS (Net Promoter Score) by 10% for insurance companies.”
McKinsey Cross-Industry Customer Experience Survey, June & July 2015
McKinsey & Company: “The Growth Engine: Superior Customer Experience in Insurance," April 2016
Resource

Customer Communications Strategy Assessment

How effective are your customer communications? In a few minutes, discover what is working well and what you can do to improve your customer communications.
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