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AT&T’s Game-Changing Paperless Approach

Broadridge's Matt Swain discusses why paperless adoption initiatives should be aligned with customer experience initiatives.

AT&T’s Game-Changing Paperless Approach

Paperless adoption initiatives should be aligned with customer experience initiatives. In this article for LinkedIn, AT&T's Game-Changing Paperless Approach, Matt Swain, Broadridge's Vice President and Practice Lead for Communications Consulting, shares his insights on the topic. Matt draws on his experience as not only a communications thought leader, but also a customer of the telecom giant.