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Your essential communications – such as bills and statements – hold the power of increasing customer satisfaction and loyalty, influencing buying behavior, and reducing costs. To find out the true impact of these communications on the customer experience, we surveyed more than 3,000 North American consumers about their communication preferences, payment behaviors, thoughts on going paperless, personal cloud storage and more. Read the full report to learn more.
The survey insights can help inform your customer experience and communication strategies for 2019.
Communication Solutions Designed to Support the Customer Journey
As the leader in communications – delivering more than 5 billion annual customer communications and reaching 80%+ of North America households – we’re passionate about making every communication more valuable. Our technology-driven communication solutions – including document composition, print and digital delivery, postal optimization, archival, and analytics – reduce costs, deliver insights, and satisfy growing consumer demand for omni-channel communications. Contact us today.