Performance Dashboards and Operational Reports

Track and measure your customer communications

Gain insight into your customer communications with secure, around-the-clock access to performance and operational information. Performance Dashboards and Operational Reports from Broadridge lets you view, audit and measure the status and effectiveness of every communication across channels to help control the communications life cycle.

Dashboard displays analytics and results in a visual, infographic-like format

A robust, centralized dashboard displays communications analytics and outcomes as interactive infographics and in other visual formats. Choose pre-selected templates that include graphics, plots, tables and charts or customize your own to best visualize operational insights, omni-channel delivery and financial data.

50+ Standard Reports

Visual Display of Insights and Trends

Standard and Ad Hoc Reporting

Web-based Tool Available 24/7

Flexible Business Rules

Self-service Administrative Tools

Make your data and insights work for you

Gain immediate insight with robust, 24/7/365 reporting on key production metrics, including data visualization and ad hoc reporting. Export data in common formats for further business intelligence, analysis and trending.

Get Detailed Views of Every Communication

Production Dashboards and Operational Reports

Track communications across the life cycle, from data transfer to customer delivery, while meeting regulatory, compliance and security requirements, including the Payment Card Industry (PCI) Data Security Standard
Streamline production, improve customer support and provide metrics across 13+ communications channels
Take note of production workflow and statistics; scope document inquiries down to the account level

View comprehensive digital communications data, customer actions and engagement activity
Check up on mailing and turnaround statistics, postal costs and reports
Access additional features, including favorites, branding, bookmarks, shared documents and more

See Product Specifications

Video

Reimagine Communications

Reimagine essential communications as an opportunity to drive customer engagement, efficiencies and business results.

How We Can Help

A robust platform, delivering 5B+ communications annually

80%+

North American households reached.

5K+

Brands trust Broadridge to deliver their essential communications.

95%

U.S. consumers connect to the channels in the Communications Cloud.

Communications CX: Insights and Implications

Report

2020 CX and Communications Trends

Photo: Telecom sales rep meets with a new customer, demonstrating electronic communications capabilities

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Performance Dashboards and Operational Reports