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Customers want to choose what communications they receive, where they receive them and how they respond. Utility companies want to increase engagement while reducing costs. And both customers and utility companies want to be in control of the experience. Now there is a solution that aligns the needs of both: the Broadridge Communications CloudSM.
The Communications Cloud engages your customers with personalized, dynamic essential communications across 13 channels, leveraging the power of a first-of-its-kind network.
With the Communications Cloud, you can:
Omni-channel Delivery: With one connection, you can reach your customers via a range of channels – 13 channels and growing – and gain immediate access as new channels emerge.
Reimagine the digital customer experience and grow adoption by leveraging a first-of-its-kind network of 5,000 companies that enable consumers to receive communications based on their preferences. Once consumers elect to receive communications in any channel from any company within the Communications Cloud, proprietary algorithms create additional company-consumer matches in the multi-industry network, resulting in a “network effect." Since we reach 80%+ of North American households, chances are that your customers are digital with other companies in our network.
Communications Management: Engage customers with personalized, contextual communications.
Information Management: Transform data into customer and communication insights.
Control and Administration: Manage and measure your customer communications.
Reach and engage your customers while you transform and control every communication. Contact us today to learn more about the Broadridge Communications Cloud.
Results you can expect from Broadridge: