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Consumers’ demand for better customer experiences continues to rise. Nearly 70% say they’re underwhelmed by most companies’ CX – a sentiment that’s nearly doubled since 2019. In our fifth annual survey, we connected with 4,000+ consumers, asking about their expectations for how they receive and access information, their preferences for different communication channels and what’s keeping them from going paperless, and their concerns about privacy and data security. To learn how you can transform your communications experiences, check out our report.