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Companies have had to continuously rethink the way they interact with customers due to the pandemic. As the world shifts to a longer-term digital environment, customer experiences will also have to evolve. For organizations to successfully adapt to these changes, they must migrate from being product-centric companies to experience companies, ensuring they are balancing digital with an element of humanity.
Broadridge and industry leaders discussed the changing customer experience and how companies can best adapt to today’s circumstances to be positioned for future success. Topics included:
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Broadridge, a global Fintech leader with more than $6 billion in revenues, provides the critical infrastructure that powers investing, corporate governance and communications to enable better financial lives. We deliver technology-driven solutions that drive digital transformation for our clients and help them get ahead of today’s challenges to capitalize on what’s next.