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Improving the Digital Customer Experience

Learn about the latest trends and best practices in the utility industry.

Improving the Digital Customer Experience

Noah Solomon, Senior Research Analyst at Chartwell, Inc., and Matt Swain, Managing Director of Broadridge Communications Consulting, shared the latest research and insights for the utilities industry.

You will discover:

  • The state of the customer experience for the utility market
  • The importance of the print-to-digital journey and having a continuous customer feedback loop
  • Three things all utilities must consider when it comes to the customer journey