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2023 CX and Communications Consumer Insights & 2023 Digital Transformation and Next-Gen Technology Study
65% of consumers want companies to improve the digital experience – up five percentage points from 2022. But companies say they are still held back by inflexible legacy systems and major digital talent shortages.
How can firms prioritize their digital initiatives to meet evolving consumer expectations?
Learn more about how to bridge the digital divide in our 2023 CX and Communications Consumer Insights and our 2023 Digital Transformation and Next-Gen Tech Study of C-suite executives.
|Opens in new window(PDF :KB)||Opens in new window(PDF :KB)|
|CX and Communications Consumer Insights||Digital Transformation and Next-Gen Tech Study|
|Find out what consumers now expect from their communications experiences.||Learn how senior executives are delivering against consumer expectations.|
|Connecting with more than 4,000 consumers in North America, we found out:||Interviewing 500 C-suite executives and direct reports we found out:|
|What we learned can help you improve your customers’ communications experience, strengthen loyalty, and prepare your business for the next phase of digital transformation.||The findings can help you understand how you stack up against your industry peers and enable you to plan for the future as emerging technologies drive the next wave of change.|
|Get consumer insights||Get business insights|
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