Podcast

Reimagining Communications

Discover the latest customer communication insights and trends with Broadridge's
Matt Swain and other industry experts.

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Expectations for how to communicate with your organization are changing. This podcast series with Matt Swain, Managing Director and Practice Lead for Broadridge Communications Consulting, focuses on the opportunities and challenges facing companies on the road to reimagining communications and the transformation they can anticipate along the way.

Never miss an episode: Click the icon to subscribe to the Reimagining Communications podcast on the channel of your choice.

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Apple Podcasts

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Apple Podcasts

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Podcast

"Segmentation, Satisfaction, and the Future of Brand Communications" with Dr. Annie Wilson, The Wharton School"

Wharton marketing lecturer and former Vanguard behavioral scientist Dr. Annie Wilson joins Matt Swain on Reimagining Communications to discuss meeting rising customer expectations, avoiding segmentation pitfalls, leveraging AI, enabling co-creation, and balancing personalization with brand identity.

Matt Swain

Matt Swain

Head of Communications Insights & Experience

About Matt Swain

Matt Swain is a recognized Customer Communications industry thought leader and the host of the Reimagining Communications podcast. From delivering keynotes around the world to defining best practices, hundreds of well-known companies have relied on Matt’s expertise and research for their current and future omni-channel communication initiatives. As Head of Communications Insights & Experience at Broadridge, Matt brings invaluable market research and consulting expertise to clients relative to benchmarking, customer experience optimization, and digital transformation.

Do you have a question or interview idea for Matt? Let him know.

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