Whether your relationships are with customers, investors, or members, their expectations for how to communicate with your organization are changing. This podcast series focuses on the opportunities and challenges facing companies on the road to reimagining communications and the transformation they can anticipate along the way. https://www.broadridge.com/ en © 2019 Broadridge Financial Solutions, Inc. All Rights Reserved. episodic Broadridge Discover the latest customer communication insights and trends with Broadridge's Matt Swain and other industry experts. Whether your relationships are with customers, investors, or members, their expectations for how to communicate with your organization are changing. This podcast series focuses on the opportunities and challenges facing companies on the road to reimagining communications and the transformation they can anticipate along the way. Broadridge website@broadridge.com no With "Reimagining Communications” in mind, Matt Swain sat down with Jeff Musgrove, Senior Vice President of Broadridge, to get the inside scoop on Broadridge’s acquisition of the North American customer communications business of DST Systems in 2016; the most powerful customer touchpoint; how to balance digital adoption goals with customer preferences; and how brands can make every communication count and prepare for what’s next. Tue, 23 Oct 2018 13:25:07 -0500 1 full Broadridge Jeff Musgrove, Senior Vice President at Broadridge, shares his my experience and insights on how to make every communication count – especially with today’s consumer expectations With "Reimagining Communications” in mind, Matt Swain sat down with Jeff Musgrove, Senior Vice President of Broadridge, to get the inside scoop on Broadridge’s acquisition of the North American customer communications business of DST Systems in 2016; the most powerful customer touchpoint; how to balance digital adoption goals with customer preferences; and how brands can make every communication count and prepare for what’s next. no 00:28:27 http://s2.content.video.llnw.net/smedia/9c1a2e5eb87640f681bebe568fe54ce4/Eu/ochD9WKMO3HQii2tLO7LjF7wLdXG_uHdZZG1_fsOk/broadridge_making-every-communication-count.mp3 Matt Swain interviews Elizabeth Gooding, President at Insight Forums, about how to strategize for print design with digital in mind. Elizabeth has supported some of the worldÓ³ most recognizable brands on their communications strategy Ö and youÓ²e sure to walk away with a bit of inspiration. Thu, 1 Nov 2018 10:20:37 -0500 2 full Broadridge Elizabeth Gooding, President at Insight Forums, joins Matt Swain to discuss the role of print in customer communications and the importance of designing with a digital future in mind in the latest Ô’eimagining CommunicationsÔ podcast. Matt Swain interviews Elizabeth Gooding, President at Insight Forums, about how to strategize for print design with digital in mind. Elizabeth has supported some of the worldÓ³ most recognizable brands on their communications strategy Ö and youÓ²e sure to walk away with a bit of inspiration. no 00:28:12 http://s2.content.video.llnw.net/smedia/9c1a2e5eb87640f681bebe568fe54ce4/nq/m8akSHRkjCgltsVtbCfJ7oYVM8a91UgpJ9srjZMA8/broadridge_1.mp3 Matt Swain talks with Gary Reblin, Vice President of Product Innovation at the USPS, about two major initiatives—Informed Visibility and Informed Delivery—and how the USPS is embracing the digital world. Thu, 1 Nov 2018 10:21:37 -0500 3 full Broadridge Gary Reblin, Vice President of Product Innovation at the USPS, speaks with Matt Swain about the merging of physical and digital. Matt Swain talks with Gary Reblin, Vice President of Product Innovation at the USPS, about two major initiatives—Informed Visibility and Informed Delivery—and how the USPS is embracing the digital world. no 00:26:47 https://s2.content.video.llnw.net/smedia/9c1a2e5eb87640f681bebe568fe54ce4/k-/RMaxICpGGD-u01cglXnWd4xZH9f20bLAEZQeZamtY/episode-3--how-the-usps-is-merging-the-worlds-of-physical-and-digital--with-gary-reblin--vice-president-of-product-innovation-at-the-usps.mp3 Companies want their customers to visit their website and download their apps, but research shows that many consumers desire a centralized location to receive and manage their digital communications – much like a mailbox consolidates their print communications. Matt Swain talks with Chris Johnson, CEO at Inlet, about the latest in digital delivery and how both businesses and consumers are benefitting. Tue, 27 Nov 2018 10:21:37 -0500 4 full Broadridge Chris Johnson, CEO at Inlet, speaks with Matt Swain about taking a customer-centric approach when it comes to the delivery of digital communications. Companies want their customers to visit their website and download their apps, but research shows that many consumers desire a centralized location to receive and manage their digital communications – much like a mailbox consolidates their print communications. Matt Swain talks with Chris Johnson, CEO at Inlet, about the latest in digital delivery and how both businesses and consumers are benefitting. no 00:27:34 https://s2.content.video.llnw.net/smedia/9c1a2e5eb87640f681bebe568fe54ce4/wX/6E9eSMLvDE2_5TgeDgDPqn-2zv6zJKfZd05yEP25A/episode-4-growing-digital-adoption-by-embracing-existing-customer-behavior-with-chris-johnson--ceo-of-inlet-.mp3 "How do our communications compare to our peers?" This is an all-too-common question that we receive, but it's an important one. Having insights into competitors' strategies can assist with idea generation and building a case for a communication redesign. Matt Swain and Corporate Insight president Michael Ellison discuss the strategic value of monitoring competitors' bills, statements, and other communications. Mon, 10 Dec 2018 11:04:00 -0500 5 full Broadridge Michael Ellison, President at Corporate Insight, speaks with Matt Swain about the strategic value of monitoring competitors' bills, statements, and other communications. "How do our communications compare to our peers?" This is an all-too-common question that we receive, but it's an important one. Having insights into competitors' strategies can assist with idea generation and building a case for a communication redesign. Matt Swain and Corporate Insight president Michael Ellison discuss the strategic value of monitoring competitors' bills, statements, and other communications. no 00:21:26 http://s2.content.video.llnw.net/smedia/9c1a2e5eb87640f681bebe568fe54ce4/UR/S6JrjCi6XU3X1sm7H2Ee78Eav2qaBWR6Wc7HOxqXw/episode-5-knowing-your-peers-through-competitive-benchmarking.mp3 The term “digital transformation” is commonly used when discussing business strategy. The challenge is, digital transformation encompasses many processes and implicates how businesses function. Matt Swain and Broadridge Chief Digital Officer Rob Krugman discuss pushing the digital and physical boundaries of traditional bills and other communications, how AI and voice-driven technologies will change consumer expectations, and the role of data protection in a digital age. Thu, 3 Jan 2019 09:32:00 -0500 6 full Broadridge Rob Krugman, Chief Digital Officer at Broadridge, speaks with Matt Swain about the future of communications. The term “digital transformation” is commonly used when discussing business strategy. The challenge is, digital transformation encompasses many processes and implicates how businesses function. Matt Swain and Broadridge Chief Digital Officer Rob Krugman discuss pushing the digital and physical boundaries of traditional bills and other communications, how AI and voice-driven technologies will change consumer expectations, and the role of data protection in a digital age. no 00:33:27 http://s2.content.video.llnw.net/smedia/9c1a2e5eb87640f681bebe568fe54ce4/JK/wYlGwKk6pF4L0YmswhbAhCrDqn57Pxj7_zXTUK77o/episode-6--i-see--more--digital-in-your-future--with-rob-krugman-chief-digital-officer-of-broadridge.mp3 Drawing from her more than 40-year career in communications – including senior roles at IBM, InfoTrends, IKON Office Solutions, Kodak and Xerox – Barb Pellow shares her experience and wisdom with podcast host Matt Swain on a variety of topics, including the evolution of “transpromo” (statement-based marketing), the biggest communication challenges facing organizations, and what the future holds in this market. Fri, 25 Jan 2019 00:05:19 -0500 7 full Broadridge Barb Pellow and Matt Swain discuss the evolution of “transpromo” (statement-based marketing), the biggest communication challenges facing organizations, and what the future holds in this market. Drawing from her more than 40-year career in communications – including senior roles at IBM, InfoTrends, IKON Office Solutions, Kodak and Xerox – Barb Pellow shares her experience and wisdom with podcast host Matt Swain on a variety of topics, including the evolution of “transpromo” (statement-based marketing), the biggest communication challenges facing organizations, and what the future holds in this market. no 00:22:26 http://s2.content.video.llnw.net/smedia/9c1a2e5eb87640f681bebe568fe54ce4/rH/FAiAbEaHvfdsNmbeWxptLz7nB5AtKEe0Z66qsCQnk/-reflections-on-a-40--year-career-in-communications--with-barb-pellow.mp3 You may know Jeffrey Hayzlett as the global business celebrity, well-traveled public speaker, chairman and CEO of C-Suite Network, or former Fortune 100 CMO. You also may know him as the author of four bestselling business books, including his most recent book "The Hero Factor: How Great Leaders Transform Organizations and Create Winning Cultures." No matter your point of reference, Jeffrey has a lot to share with Matt in his latest “Reimagining Communications” podcast, “Acting Bigger and Creating Heroes.” Thu, 31 Jan 2019 09:22:00 -0500 8 full Broadridge Jeff Hayzlett and Matt Swain discuss everything from taking business risks to embracing haters in this latest “Reimagining Communications” podcast. You may know Jeffrey Hayzlett as the global business celebrity, well-traveled public speaker, chairman and CEO of C-Suite Network, or former Fortune 100 CMO. You also may know him as the author of four bestselling business books, including his most recent book "The Hero Factor: How Great Leaders Transform Organizations and Create Winning Cultures." No matter your point of reference, Jeffrey has a lot to share with Matt in his latest “Reimagining Communications” podcast, “Acting Bigger and Creating Heroes.” no 00:26:13 http://s2.content.video.llnw.net/smedia/9c1a2e5eb87640f681bebe568fe54ce4/cO/BvKnGVsEEIbupvuaWIq9xedTmLdfR1gEoaqxvIPS0/-acting-bigger-and-creating-heroes--with-jeffrey-hayzlett.mp3 From the trenches of a Blue Cross Blue Shield plan—where he was tasked with improving communications and optimizing member experience—to launching a health insurance communications survey in his current role leading the health communications strategy at Broadridge, Jeremy Urbas brings invaluable market perspective to our latest podcast. In this episode, Matt and Jeremy discuss how the market is evolving and the critical role of member communications. Thu, 14 Feb 2019 09:01:00 -0500 9 full Broadridge Jeremy Urbas and Matt Swain take on health insurance communications and how to meet member expectations in this latest “Reimagining Communications” podcast. From the trenches of a Blue Cross Blue Shield plan—where he was tasked with improving communications and optimizing member experience—to launching a health insurance communications survey in his current role leading the health communications strategy at Broadridge, Jeremy Urbas brings invaluable market perspective to our latest podcast. In this episode, Matt and Jeremy discuss how the market is evolving and the critical role of member communications. no 00:19:25 http://s2.content.video.llnw.net/smedia/9c1a2e5eb87640f681bebe568fe54ce4/Q0/6-1W0L8S0n_s2qE9DU9FtceTNHR0LMWJh1ZtSLqKg/-diagnosing-health-insurer-communications--with-jeremy-urbas--vice-president-of-health-solutions-at-broadridge-.mp3 What can a company that sends customer communications learn from a skincare pop-up retail experience in Tokyo? You may be surprised! Join Matt Swain as he discusses skincare, enchanting experiences, and the Future of Communications design challenge with Emily Wengert, Group VP of User Experience at Huge. Thu, 28 Feb 2019 09:11:00 -0500 10 full Broadridge Emily Wengert, Group VP of User Experience at Huge, and Matt Swain explore how to make customer experiences enchanting – from retail stores to bills. What can a company that sends customer communications learn from a skincare pop-up retail experience in Tokyo? You may be surprised! Join Matt Swain as he discusses skincare, enchanting experiences, and the Future of Communications design challenge with Emily Wengert, Group VP of User Experience at Huge. no 00:25:50 http://s2.content.video.llnw.net/smedia/9c1a2e5eb87640f681bebe568fe54ce4/pO/NwoQPUb4Kx5RGC_Nm8ihY7IYx-Fg0YZP42hLvjB-E/episode-10-an-experiential-agency--39-s-approach-to-communications-with-emily-wengert--huge.mp3 Deborah Bussière, Chief Marketing Officer at Broadridge, sits down with Matt to discuss the evolving role of marketers as the voice of the customer and brand – from driving sales to enhancing the customer experience. Thu, 14 Mar 2019 08:06:00 -0500 11 full Broadridge Deborah Bussière, Chief Marketing Officer at Broadridge, and Matt Swain discuss the evolving role of marketers. Deborah Bussière, Chief Marketing Officer at Broadridge, sits down with Matt to discuss the evolving role of marketers as the voice of the customer and brand – from driving sales to enhancing the customer experience. no 00:25:54 http://s2.content.video.llnw.net/smedia/9c1a2e5eb87640f681bebe568fe54ce4/Io/vIDF4VhJdV4UfUDfWX_4Z-yuQDPswZKjl9DXZWDUg/episode-11-from-sales-to-cx-the-important-voice-of-marketing.mp3 From launching the first electronic bill nearly 20 years ago to incorporating emerging technologies to meet tomorrow’s CX expectations, Debbie Miglaw has been an instrumental product visionary. In this Reimagining Communications podcast, Debbie explains how to balance the communication expectations of consumers and the business needs of clients. Thu, 28 Mar 2019 09:24:00 -0500 12 full Broadridge Debbie Miglaw, Head of Product Management for Broadridge Customer Communications, and Matt Swain share what it takes to meet the omni-channel needs of consumers and clients – and how it may require getting pushy. From launching the first electronic bill nearly 20 years ago to incorporating emerging technologies to meet tomorrow’s CX expectations, Debbie Miglaw has been an instrumental product visionary. In this Reimagining Communications podcast, Debbie explains how to balance the communication expectations of consumers and the business needs of clients. no 00:21:20 http://s2.content.video.llnw.net/smedia/9c1a2e5eb87640f681bebe568fe54ce4/Fd/BmuGklcTbYS8qQ_hgmsIF9fL9igQg6OGRBquSbGRM/episode-12-focus--balance-and-get-pushy_v3.mp3 The worlds of B2B and B2C are colliding – and the ripple effect is impacting the customer journey, the buyers’ mindset, and customer engagement strategies. Joanne Gore, seasoned B2B marketer and Founder of Joanne Gore Communications, shares how your company can navigate this new territory in Matt Swain’s latest Reimagining Communications podcast, “Where the Worlds of B2B and B2C Collide.” Thu, 11 Apr 2019 11:23:00 -0500 13 full Broadridge Joanne Gore sits down with Matt Swain to discuss the merging of B2B and B2C mindsets and the impacts to the communications experience in this latest “Reimagining Communications” podcast. The worlds of B2B and B2C are colliding – and the ripple effect is impacting the customer journey, the buyers’ mindset, and customer engagement strategies. Joanne Gore, seasoned B2B marketer and Founder of Joanne Gore Communications, shares how your company can navigate this new territory in Matt Swain’s latest Reimagining Communications podcast, “Where the Worlds of B2B and B2C Collide.” no 00:27:31 http://s2.content.video.llnw.net/smedia/9c1a2e5eb87640f681bebe568fe5…he-worlds-of-b2b-and-b2c-collide.mp3 You may know people with the title of “Customer Experience Specialist” and “Customer Communications Specialist”, but what about “Customer Experience Communication Specialist”? Hailey Wilson from Illumina embraces this title and shares how focusing on both disciplines creates great results for customers and companies. Wed, 24 Apr 2019 08:00:00 -0500 14 full Broadridge Hailey Wilson and Matt Swain discuss “The DNA of CX and Communications” and how to create a healthy business scorecard in this latest “Reimagining Communications” podcast. You may know people with the title of “Customer Experience Specialist” and “Customer Communications Specialist”, but what about “Customer Experience Communication Specialist”? Hailey Wilson from Illumina embraces this title and shares how focusing on both disciplines creates great results for customers and companies. no 00:23:42 http://s2.content.video.llnw.net/smedia/9c1a2e5eb87640f681bebe568fe54ce4/76/6Ik0LLgSW6OjIvwp0d_q-IsM-kjE1OmfdhJT6J90k/ep-13-where-the-worlds-of-b2b-and-b2c-collide.mp3 In the 15th episode of Matt Swain’s “Reimagining Communications” podcast, Pat McGrew, Senior Director of Production Software and Services at Keypoint Intelligence–InfoTrends, shares her ideas for improving communications – from tactical workflows to future strategies. Thu, 9 May 2019 07:00:00 -0500 15 full Broadridge Pat McGrew offers her advice for improving communications – from tactical workflows to future strategies – in “Translating the Value of Communications.” In the 15th episode of Matt Swain’s “Reimagining Communications” podcast, Pat McGrew, Senior Director of Production Software and Services at Keypoint Intelligence–InfoTrends, shares her ideas for improving communications – from tactical workflows to future strategies. no 00:18:56 http://s2.content.video.llnw.net/smedia/9c1a2e5eb87640f681bebe568fe54ce4/eA/AR1iHAJ0knyI3hZoMG3mlcavQlWq6subqDrRFyi8k/translating-the-value-of-communications_patmcgrew.mp3 Chunka Mui reflects on how his measurements of success have taken on a global scope, how we can learn from the failures of others, and how innovative achievement often requires getting out of our own way in the podcast, “Succeed to Create a Better World.” Thu, 23 May 2019 08:00:00 -0500 16 full Broadridge Chunka Mui and Matt Swain share how to define and measure success in this “Reimagining Communications” podcast. Chunka Mui reflects on how his measurements of success have taken on a global scope, how we can learn from the failures of others, and how innovative achievement often requires getting out of our own way in the podcast, “Succeed to Create a Better World.” no 00:25:05 http://s2.content.video.llnw.net/smedia/9c1a2e5eb87640f681bebe568fe54ce4/gF/mvgdqPbIvpJhEJrWKaDe4YKoATe-Dvs4D8Oi7Vsoc/succeed-to-create-a-better-world--chunka-mui.mp3 Kaspar Roos, founder and CEO of Aspire Customer Communications, a boutique consulting firm specializing in the customer communications management (CCM) and digital customer experience industries, answers “The Big Communications Question.” Thu, 6 Jun 2019 08:00:00 -0500 17 full Broadridge Kaspar Roos and Matt Swain discuss the evolution of customer communications management and digital experience in this “Reimagining Communications” podcast. Kaspar Roos, founder and CEO of Aspire Customer Communications, a boutique consulting firm specializing in the customer communications management (CCM) and digital customer experience industries, answers “The Big Communications Question.” no 00:22:44 http://s2.content.video.llnw.net/smedia/9c1a2e5eb87640f681bebe568fe54ce4/Q_/yTUDkuIV_4gTWJxuEwsyOiqd6jBLF5Hd7viE1prew/the-big-communications-question-with-kaspar-roos.mp3 Matt Swain moderated the Xplor19 panel discussion, “Customer Experience: A Moving Target” in May with Hailey Wilson from Illumina and Antoine DuPont from Katapult Marketing. In this interactive discussion, the three customer experience and communication experts offer their insights – from a changing marketing landscape to quantifying CX. Thu, 20 Jun 2019 07:00:00 -0500 18 full Broadridge This episode captures the Xplor19 panel discussion, “Customer Experience: A Moving Target.” Matt Swain moderated the Xplor19 panel discussion, “Customer Experience: A Moving Target” in May with Hailey Wilson from Illumina and Antoine DuPont from Katapult Marketing. In this interactive discussion, the three customer experience and communication experts offer their insights – from a changing marketing landscape to quantifying CX. no 00:20:49 http://s2.content.video.llnw.net/smedia/9c1a2e5eb87640f681bebe568fe54ce4/i8/UrRx5vyybG5QTFn4sRpMtsh5UJUPYy8komRDrPsxc/episode-18-great-explorers-in-communications.mp3 Drawing upon their years of hands-on communications consulting expertise, Matt Swain and Lisa Meath share an outside-in look at how companies can optimize their transactional and marketing communications to reduce internal costs, streamline resources and improve the overall customer experience. Thu, 11 Jul 2019 07:00:00 -0500 19 full Broadridge Lisa Meath and Matt Swain share an outside-in look at how companies can optimize their transactional and marketing communications in this “Reimagining Communications” podcast. Drawing upon their years of hands-on communications consulting expertise, Matt Swain and Lisa Meath share an outside-in look at how companies can optimize their transactional and marketing communications to reduce internal costs, streamline resources and improve the overall customer experience. no 00:21:57 http://s2.content.video.llnw.net/smedia/9c1a2e5eb87640f681bebe568fe54ce4/vV/RH1xmgKKd1QcPl75A3P1vjY2aNDR4W_89s4Bqh2gY/take-an-outside-in-look-at-optimizing-communications-with-lisa-meath.mp3 Chris Nicholson, CEO of mPulse Mobile, a company providing conversational AI solutions for the healthcare industry, shares how consumers are embracing the convenience and ease of digital healthcare communications. From AI-enabled responses to the use of a “thumbs-up emoji” to confirm an appointment, digital is making the industry smarter and people healthier. Thu, 1 Aug 2019 07:00:00 -0500 20 full Broadridge Chris Nicholson shares how digital is making the healthcare industry smarter and people healthier in this “Reimagining Communications” podcast. Chris Nicholson, CEO of mPulse Mobile, a company providing conversational AI solutions for the healthcare industry, shares how consumers are embracing the convenience and ease of digital healthcare communications. From AI-enabled responses to the use of a “thumbs-up emoji” to confirm an appointment, digital is making the industry smarter and people healthier. no 00:24:50 http://s2.content.video.llnw.net/smedia/9c1a2e5eb87640f681bebe568fe54ce4/Ez/ckCnTReiUK6Lx45YIDxAc1nXw6CLi4OK76M32pHhc/conversational-business-digital-transformation-in-healthcare-with-chris-nicholson.mp3 Grab the attention of customers; make it intuitive; retain brand integrity; meet regulatory requirements… a communication designer’s checklist runs long these days. Bryan Wachs draws upon his prior design experience at leading financial firms to now help Broadridge clients transform their communications. Thu, 22 Aug 2019 07:00:00 -0500 21 full Broadridge Bryan Wachs sits down with Matt Swain to share the impacts of design and technology in this “Reimagining Communications” podcast. Grab the attention of customers; make it intuitive; retain brand integrity; meet regulatory requirements… a communication designer’s checklist runs long these days. Bryan Wachs draws upon his prior design experience at leading financial firms to now help Broadridge clients transform their communications. no 00:22:48 http://s2.content.video.llnw.net/smedia/9c1a2e5eb87640f681bebe568fe54ce4/Q7/NDiPrr4F42fCxpENnfHxwXTZr_TpfC_WuEqszCAqg/episode-21-redesigning-the-communications-experience.mp3 Russell Sherman’s three-part career – starting at news station New York 1, working at Bear Stearns during the financial crisis, and now thriving as a partner at Prosek Partners – created a foundation and knack for gaining customer mindshare, managing issues and crises, and winning third-party validation. Russell shares his story, including his dynamic career experience and life lessons, with Matt Swain. Thu, 12 Sep 2019 07:00:00 -0500 22 full Broadridge Russell Sherman shares the power of newsworthy storytelling for capturing customer mindshare and winning third-party validation in this episode. Russell Sherman’s three-part career – starting at news station New York 1, working at Bear Stearns during the financial crisis, and now thriving as a partner at Prosek Partners – created a foundation and knack for gaining customer mindshare, managing issues and crises, and winning third-party validation. Russell shares his story, including his dynamic career experience and life lessons, with Matt Swain. no 00:20:39 http://s2.content.video.llnw.net/smedia/9c1a2e5eb87640f681bebe568fe54ce4/QV/p0YcqPiuFMPPt97AcrhaWQ6k8SKKm1-M9PD1g_Q54/capturing-mind-share-with-storytelling.mp3 Gone are the days of rigid, formal programs and degrees. Instead, today’s learners are curating and customizing their curriculum and experiences – and leveraging technology to make it happen. Head back to school with Tom Dionisio, Executive Vice President of Technology and Transformation at Southern New Hampshire University (SNHU), and me in this episode of Reimagining Communications, “Learning to Change with Technology.” Thu, 10 Oct 2019 07:00:00 -0500 23 full Broadridge Higher education is getting smarter, thanks to technology and Tom Dionisio, Executive Vice President of Technology and Transformation at Southern New Hampshire University (SNHU). Digital is changing the way we teach and learn, in the classroom and in the boardroom. Put away your textbooks and get your VR goggles on! This episode can teach us all a little something. Gone are the days of rigid, formal programs and degrees. Instead, today’s learners are curating and customizing their curriculum and experiences – and leveraging technology to make it happen. Head back to school with Tom Dionisio, Executive Vice President of Technology and Transformation at Southern New Hampshire University (SNHU), and me in this episode of Reimagining Communications, “Learning to Change with Technology.” no 00:28:16 http://s2.content.video.llnw.net/smedia/9c1a2e5eb87640f681bebe568fe54ce4/xC/M7GNo2gImldX1XADJQMStwfc7pzZ8qZHKgr4huUYs/episode-23-digital-disrupted-my-business.mp3 Airbnb’s business model seems straight-forward: hosts open their homes to guests for a fee. However, there’s a lot more going on under the surface. In a sharing economy, the currency of success is trust. Listen as Real Canty, Experience Researcher at Airbnb, and Matt Swain discuss how Airbnb is building trust among strangers, thinking through the end-to-end journey, and reshaping interactions around the world in this Reimagining Communications episode, “Building Trust One Reservation at a Time.” Thu, 31 Oct 2019 07:00:00 -0500 24 full Broadridge Real Canty, Experience Researcher at Airbnb, and Matt Swain discuss how Airbnb is building trust among strangers, thinking through the end-to-end journey, and reshaping interactions around the world. Airbnb’s business model seems straight-forward: hosts open their homes to guests for a fee. However, there’s a lot more going on under the surface. In a sharing economy, the currency of success is trust. Listen as Real Canty, Experience Researcher at Airbnb, and Matt Swain discuss how Airbnb is building trust among strangers, thinking through the end-to-end journey, and reshaping interactions around the world in this Reimagining Communications episode, “Building Trust One Reservation at a Time.” no 00:22:49 http://s2.content.video.llnw.net/smedia/9c1a2e5eb87640f681bebe568fe54ce4/fi/biUvV1cCa9bT22AxuV71boAah8VEnifMFIODXsQSY/building-trust-one-reservation-at-a-time-real-canty-airbnb.mp3 Michael Marx, Head of Research Consulting at Visa, shares how having the most fun job at Visa gives him the opportunity to offer guidance and insights to enterprises for improving solution offerings, customer interactions, and competitive differentiation in this Reimagining Communications episode. Thu, 21 Nov 2019 07:00:00 -0500 25 full Broadridge Michael Marx, Head of Research Consulting at Visa, and Matt Swain discuss “3 Consumer Trends You Can’t Ignore.” Michael Marx, Head of Research Consulting at Visa, shares how having the most fun job at Visa gives him the opportunity to offer guidance and insights to enterprises for improving solution offerings, customer interactions, and competitive differentiation in this Reimagining Communications episode. no 00:21:21 http://s2.content.video.llnw.net/smedia/9c1a2e5eb87640f681bebe568fe54ce4/tG/lPAFuFSuVIf3pI_Pw_r1KVRhXJo4lzMl40FMSEnjo/episode-25_3-consumer-trends-you-can--39-t-ignore_michaelmarx.mp3 Consumer expectations are shifting with the pace of technology, and businesses must maintain both their brand and their customer relationships in every aspect of their communications. As new, digital-native competition is vying for the tech-savvy consumer’s business, this is particularly challenging for businesses built on physical communications, such as bills, statements, newspapers, and greeting cards. Broadridge hosted a media roundtable with cross-industry panelists who all have one thing in common: digital disrupted their business and customer experience models. Find out how each of them turned this challenge into an opportunity. Featuring Maya Draisin Farrah, former Head of Marketing, Culture Division at Conde Nast and current SVP, Progress Marketing at Time; Patrick McCullough, Vice President of Strategy, Hallmark Business Connections; Thomas Klemm, Global Head of Digital and COO Americas, Deutsche Bank Wealth Management; and Rob Krugman, Chief Digital Officer, Broadridge. Thu, 9 Jan 2020 07:00:00 -0500 26 full Broadridge Broadridge hosted a media roundtable with cross-industry panelists who all have one thing in common: digital disrupted their business and customer experience models. Find out how each of them turned this challenge into an opportunity. Consumer expectations are shifting with the pace of technology, and businesses must maintain both their brand and their customer relationships in every aspect of their communications. As new, digital-native competition is vying for the tech-savvy consumer’s business, this is particularly challenging for businesses built on physical communications, such as bills, statements, newspapers, and greeting cards. Broadridge hosted a media roundtable with cross-industry panelists who all have one thing in common: digital disrupted their business and customer experience models. Find out how each of them turned this challenge into an opportunity. Featuring Maya Draisin Farrah, former Head of Marketing, Culture Division at Conde Nast and current SVP, Progress Marketing at Time; Patrick McCullough, Vice President of Strategy, Hallmark Business Connections; Thomas Klemm, Global Head of Digital and COO Americas, Deutsche Bank Wealth Management; and Rob Krugman, Chief Digital Officer, Broadridge. no 00:29:09 http://s2.content.video.llnw.net/smedia/9c1a2e5eb87640f681bebe568fe54ce4/x4/tg_e4-Hdwc1kAYLPvTBtpAOuu8HPsONjZa2x2kcQo/broadridge_media-roundtable_v2.mp3 There’s a lot of complexity in the world, requiring companies to balance geopolitical dynamics, regulatory changes and customer expectations. Drawing upon his 30-year career in banking, brokerage and financial services, and The ABCDs of Innovation™ — how Broadridge helps our clients understand and apply next-gen technologies — Chris Perry discusses turning disruption into opportunity, the issues that are keeping executives up at night, and insights into the future. Thu, 30 Jan 2020 07:00:00 -0500 27 full Broadridge Find out how to turn disruption into opportunity in this Reimagining Communications episode, “Get Ready for The ABCDs of Innovation” with Chris Perry, President of Global Sales, Marketing and Client Solutions at Broadridge There’s a lot of complexity in the world, requiring companies to balance geopolitical dynamics, regulatory changes and customer expectations. Drawing upon his 30-year career in banking, brokerage and financial services, and The ABCDs of Innovation™ — how Broadridge helps our clients understand and apply next-gen technologies — Chris Perry discusses turning disruption into opportunity, the issues that are keeping executives up at night, and insights into the future. no 00:22:51 http://s2.content.video.llnw.net/smedia/9c1a2e5eb87640f681bebe568fe54ce4/qC/cigrUXfasjfUFEfm-6eovxO0ecCP_dxkPm8Ophk5g/get-ready-for-the-abcds-of-innovation----_audio_v1.mp3 Garin Toren, CEO and Founder of ping, a message service that automatically reads incoming communications out loud, allowing you to drive, work, and play safely and productively, sits down with Matt Swain in this episode of Reimagining Communications. Thu, 20 Feb 2020 07:00:00 -0500 28 full Broadridge Garin Toren, CEO and Founder of ping, and Matt Swain discuss “Driving Success” by solving life problems with innovation, passion, and technology. Garin Toren, CEO and Founder of ping, a message service that automatically reads incoming communications out loud, allowing you to drive, work, and play safely and productively, sits down with Matt Swain in this episode of Reimagining Communications. no 00:24:59 http://s2.content.video.llnw.net/smedia/9c1a2e5eb87640f681bebe568fe54ce4/Su/V_3m8BKPV_LGtCJCYACf45I1s--nJzItcN4poEmAg/driving-success-with-garin-toren-ceo-and-found-of-ping.mp3 Drawing upon a deep digital product and leadership career at companies like Schwab and JPMorgan, Fred Duden shares how companies can deliver solutions that meet the evolving needs of the industry and consumers. From the evolution of robo-advisors to the future of omni-channel communications, Fred explains how to achieve “Strategic Execution.” Thu, 12 Mar 2020 07:00:00 -0500 29 full Broadridge Fred Duden, Global Head of Enterprise Product at Broadridge, and Matt Swain discuss “Strategic Execution” in this Reimagining Communications podcast. Drawing upon a deep digital product and leadership career at companies like Schwab and JPMorgan, Fred Duden shares how companies can deliver solutions that meet the evolving needs of the industry and consumers. From the evolution of robo-advisors to the future of omni-channel communications, Fred explains how to achieve “Strategic Execution.” no 00:19:50 http://s2.content.video.llnw.net/smedia/9c1a2e5eb87640f681bebe568fe54ce4/qp/2fpzbo2zhdFzfRHMk8kuky0eGVkvTipNsp8jry624/strategic-execution--with-fred-duden.mp3 The impacts of COVID-19 are changing daily and are largely unknown. Everything has changed – from how we conduct business to how we visit our healthcare providers, from how we educate our students to how we socialize, shop, eat, travel and exercise. In this episode, Matt Swain interviews Brian Nimmo, Senior Vice President of Sales and Marketing at ID DataWeb, an integrated identity security company, on how the COVID-19 pandemic is changing business models and how we communicate with customers, investors, stakeholders – everyone. Thu, 2 Apr 2020 07:00:00 -0500 30 full Broadridge Our lives and world are different due to the COVID-19 pandemic. In this episode, Matt Swain interviews Brian Nimmo, Senior Vice President of Sales and Marketing at ID DataWeb, an integrated identity security company, on how COVID-19 is changing business models and how we communicate. The impacts of COVID-19 are changing daily and are largely unknown. Everything has changed – from how we conduct business to how we visit our healthcare providers, from how we educate our students to how we socialize, shop, eat, travel and exercise. In this episode, Matt Swain interviews Brian Nimmo, Senior Vice President of Sales and Marketing at ID DataWeb, an integrated identity security company, on how the COVID-19 pandemic is changing business models and how we communicate with customers, investors, stakeholders – everyone. no 00:21:51 http://s2.content.video.llnw.net/smedia/9c1a2e5eb87640f681bebe568fe54ce4/G7/Tyj5FXQ-E9RGeEoUBK3tn7mlGBy2WXfcpqo8LMMTQ/identity-validation-and-security-in-a-socially-distanced-world-with-brian-nimmo.mp3 Our reliance on digital technology has exponentially grown in the last few weeks. In this episode, Matt Swain interviews Bernie Gracy, Chief Digital Officer at Agero, a white-label roadside assistance leader, about how companies can deliver exceptional digital experiences by anticipating, measuring, testing and optimizing. Thu, 23 Apr 2020 07:00:00 -0500 31 full Broadridge Bernie Gracy, Chief Digital Officer at Agero, and Matt Swain discuss “Tuning the Digital Experience” in this Reimagining Communications episode. Our reliance on digital technology has exponentially grown in the last few weeks. In this episode, Matt Swain interviews Bernie Gracy, Chief Digital Officer at Agero, a white-label roadside assistance leader, about how companies can deliver exceptional digital experiences by anticipating, measuring, testing and optimizing. no 00:23:24 http://s2.content.video.llnw.net/smedia/9c1a2e5eb87640f681bebe568fe54ce4/E6/IbxZYEbB1iP3hDxu2RJCZxEQmR9nWy2FiU5aS9kiY/ep-31-tuning-the-digital-experience_v1.mp3 Matt Swain interviews Hanshi Dave Kovar, founder of Kovar Systems and Kovar Satori Academies, eighth-degree black belt, and known within the martial arts industry as the “Teacher of teachers.” Dave shares how his on-the-mat, hands-on martial arts business is surviving in a physically distanced world and how a “black-belt mindset” can help us get through uncertain and challenging times because when you “change your perspective, your life changes with it.” Thu, 14 May 2020 07:00:00 -0500 32 full Broadridge Hanshi Dave Kovar, founder of Kovar Systems and Kovar Satori Academies, and Matt Swain share how to “Unleash Your Inner Black Belt During Challenging Times” in this Reimagining Communications episode. Matt Swain interviews Hanshi Dave Kovar, founder of Kovar Systems and Kovar Satori Academies, eighth-degree black belt, and known within the martial arts industry as the “Teacher of teachers.” Dave shares how his on-the-mat, hands-on martial arts business is surviving in a physically distanced world and how a “black-belt mindset” can help us get through uncertain and challenging times because when you “change your perspective, your life changes with it.” no 00:21:37 http://s2.content.video.llnw.net/smedia/9c1a2e5eb87640f681bebe568fe54ce4/w6/4MlNdqhVjD0jRvV8kncOrt4XgSxcAO8tRROcpUv3Y/unleash-your-inner-black-belt-during-challenging-times.mp3 “Tidying up” and keeping items based on intention has been a popular recent trend, thanks to the KonMari Method. In this episode of Reimagining Communications, Melissa Pritsiolas, a business owner, lifestyle coach, and certified KonMari consultant, shares how to create a lifestyle vision, decide with intent and intuition, and confront your clutter – including paper and digital communications. Thu, 4 Jun 2020 07:00:00 -0500 33 full Broadridge Melissa Pritsiolas, a business owner, lifestyle coach, and certified KonMari consultant, and Matt Swain discuss “Tidying Up Your Communications.” “Tidying up” and keeping items based on intention has been a popular recent trend, thanks to the KonMari Method. In this episode of Reimagining Communications, Melissa Pritsiolas, a business owner, lifestyle coach, and certified KonMari consultant, shares how to create a lifestyle vision, decide with intent and intuition, and confront your clutter – including paper and digital communications. no 00:20:24 http://s2.content.video.llnw.net/smedia/9c1a2e5eb87640f681bebe568fe54ce4/R1/4u6vNu7oa3d1pNwqxi9S8L7LDsycwBxgxWbW3Hi4w/ep-33-tidying-up-your-communications-melissa-pritsiol_v1.mp3 Tim Rickards, Director of Marketing for Client Engagement at Charles Schwab, discusses connecting with investors and customers in moments of need, responding with emotional awareness, and enhancing “real life” with “digital life” in this Reimagining Communications episode. Thu, 25 Jun 2020 07:00:00 -0500 34 full Broadridge Tim Rickards, Director of Marketing for Client Engagement at Charles Schwab, and Matt Swain discuss “Showing Up in the Best Spot.” Tim Rickards, Director of Marketing for Client Engagement at Charles Schwab, discusses connecting with investors and customers in moments of need, responding with emotional awareness, and enhancing “real life” with “digital life” in this Reimagining Communications episode. no 00:22:40 http://s2.content.video.llnw.net/smedia/9c1a2e5eb87640f681bebe568fe54ce4/hy/oG3YbRPaO8SpLcUUf0LMpstUTZIs18CeuoylFjeqU/ep34_showing-up-in-the-best-spot-tim-rickards_v2.mp3 Many consumers were forced to interact with their providers digitally for the first time due to COVID-19. This “Digital Urgency Turned Opportunity” is now giving companies a chance to showcase their digital abilities and accelerate their long-term engagement goals – but it’s all in the delivery. Michelle Jackson, Managing Director of Digital Solutions at Broadridge, and Matt Swain reveal recent consumer and business research and insights about how COVID-19 is impacting consumer and company interactions, and how companies can deliver better digital customer experiences going forward. Thu, 16 Jul 2020 07:00:00 -0500 35 full Broadridge Michelle Jackson, Managing Director of Digital Solutions at Broadridge, and Matt Swain reveal recent consumer and business research about how COVID-19 is impacting consumer and company interactions in this Reimagining Communications podcast. Many consumers were forced to interact with their providers digitally for the first time due to COVID-19. This “Digital Urgency Turned Opportunity” is now giving companies a chance to showcase their digital abilities and accelerate their long-term engagement goals – but it’s all in the delivery. Michelle Jackson, Managing Director of Digital Solutions at Broadridge, and Matt Swain reveal recent consumer and business research and insights about how COVID-19 is impacting consumer and company interactions, and how companies can deliver better digital customer experiences going forward. no 00:25:07 http://s2.content.video.llnw.net/smedia/9c1a2e5eb87640f681bebe568fe54ce4/Ji/pNL6tc29n3-XZAU0rBW-SkqO_jgzBNK_8qi-E-HtI/broadridge_ep35_michelle-jackson.mp3 Mat Zucker draws upon his career at creative agencies and consultancy firms, such as OgilvyOne, Razorfish and now Prophet, to illustrate how effective communications shape a company's brand, reputation, and culture in this Reimagining Communications podcast. Thu, 13 Aug 2020 07:00:00 -0500 36 full Broadridge Mat Zucker, Partner and Marketing Practice Leader at Prophet, and Matt Swain discuss how communications impact a company’s brand, reputation and culture – and the results of “Leading with Your Heart and Your Head.” Mat Zucker draws upon his career at creative agencies and consultancy firms, such as OgilvyOne, Razorfish and now Prophet, to illustrate how effective communications shape a company's brand, reputation, and culture in this Reimagining Communications podcast. no 00:25:25 http://s2.content.video.llnw.net/smedia/9c1a2e5eb87640f681bebe568fe54ce4/02/m7jX9-0jOpsEk1WIH_2ZJ63vcGrhL0uuk2JVSOGSo/ep36-leading-wth-your-heart-and-your-head_mat-zucker_full-mix_v1.mp3 From LPL’s virtual trade show, Focus, which attracted more than 10,000 financial professionals this year, Kirby Horan-Adams joins Matt Swain in this Reimagining Communications episode, “A Virtual Focus.” Thu, 10 Sep 2020 07:00:00 -0500 37 full Broadridge Kirby Horan-Adams, Executive Vice President of Investor and Investment Solutions at LPL Financial, and Matt Swain discuss how to build digital relationships, how the mindset around adopting digital tools has shifted from “I’ll get to it” to “I need it now”, and how to prioritize your technology stack. From LPL’s virtual trade show, Focus, which attracted more than 10,000 financial professionals this year, Kirby Horan-Adams joins Matt Swain in this Reimagining Communications episode, “A Virtual Focus.” no 00:22:31 http://s2.content.video.llnw.net/smedia/9c1a2e5eb87640f681bebe568fe54ce4/yl/mb7DThVSA1AGe5Rpl1Tytr-O9V3nyvxBlIdc6DxR8/a-virtual-focus-with-kirby-horan-adams-lpl.mp3 Dr. Jacob Aizikowitz, Founding Partner of XMPie and a Senior Strategic Consultant at the OutputLinks Communications Group, shares insights into personalization, segmentation, and integrated journeys across channels because, "Doing something that is engaging, creative, highly personal and highly relevant takes work. You have to prepare more content. You have to do more things, so there must be a significant return -- and there is." Thu, 8 Oct 2020 07:00:00 -0500 38 full Broadridge Dr. Jacob Aizikowitz and Matt Swain discuss, “The Blueprint for Personalization” in this Reimagining Communications episode. Dr. Jacob Aizikowitz, Founding Partner of XMPie and a Senior Strategic Consultant at the OutputLinks Communications Group, shares insights into personalization, segmentation, and integrated journeys across channels because, "Doing something that is engaging, creative, highly personal and highly relevant takes work. You have to prepare more content. You have to do more things, so there must be a significant return -- and there is." no 00:21:30 http://s2.content.video.llnw.net/smedia/9c1a2e5eb87640f681bebe568fe54ce4/FW/RAXLSP2fw6g5rdG1F_JeHBbfF-tTu0SClBvwB-pqU/ep38_the-blueprint-for-personalization-jacob-aizikowitz.mp3 Russ Kole, Head of Customer Engineering for Financial Services at Google Cloud, and Matt Swain discuss how “Time Is of the Essence” with data science, AI, machine learning, and hyperscale computation changing the financial services industry. Thu, 5 Nov 2020 07:00:00 -0500 39 full Broadridge Russ Kole and Matt Swain discuss how the financial services industry is ripe for digital innovation in this Reimagining Communications episode. Russ Kole, Head of Customer Engineering for Financial Services at Google Cloud, and Matt Swain discuss how “Time Is of the Essence” with data science, AI, machine learning, and hyperscale computation changing the financial services industry. no 00:21:00 https://s2.content.video.llnw.net/smedia/9c1a2e5eb87640f681bebe568fe54ce4/Ub/XCtKSfuf58cQU8kdhOtMqzAjvB_ICaaYwmkKwSpDA/rc_ep39_time_is_of_the_essencev2--1-.mp3 Mark Schlesinger, Senior Technical Fellow, and Deepak Elias, VP of Enterprise Architecture of Broadridge discuss ways to continuously improve, learn and evolve to deliver unique solutions in the marketplace, including how to think about solving for the unknown future. Thu, 3 Dec 2020 07:00:00 -0500 40 full Broadridge Matt Swain interviews Mark Schlesinger, Senior Technical Fellow, and Deepak Elias, VP of Enterprise Architecture of Broadridge on ways emerging technologies are solving business problems, how to create a learning culture, and three things that need to happen for innovation to succeed. Mark Schlesinger, Senior Technical Fellow, and Deepak Elias, VP of Enterprise Architecture of Broadridge discuss ways to continuously improve, learn and evolve to deliver unique solutions in the marketplace, including how to think about solving for the unknown future. no 00:22:17 https://s2.content.video.llnw.net/smedia/9c1a2e5eb87640f681bebe568fe54ce4/qu/ZJtygPUeQ-4lFyVzHbGLrQOt0oEQfcCTLZkOyAPv0/rc_ep40_deepak-and-mark.mp3 Nearly every firm is undergoing a digital transformation. According to Rob Krugman, Chief Digital Officer at Broadridge, “Digital transformation combines technology, experience, information and content.” In this episode, Rob shares how focusing on the experience is helping companies achieve their revenue and cost-savings goals; ideas for rethinking communications with next-gen technology; and ways to address changing regulations with innovation to elevate the experience. Thu, 7 Jan 2021 07:00:00 -0500 41 full Broadridge Rob Krugman, Chief Digital Officer at Broadridge, speaks with Matt Swain about the importance of architecting the customer experience and adopting next-gen communications technology. Nearly every firm is undergoing a digital transformation. According to Rob Krugman, Chief Digital Officer at Broadridge, “Digital transformation combines technology, experience, information and content.” In this episode, Rob shares how focusing on the experience is helping companies achieve their revenue and cost-savings goals; ideas for rethinking communications with next-gen technology; and ways to address changing regulations with innovation to elevate the experience. no 00:25:09 https://s2.content.video.llnw.net/smedia/9c1a2e5eb87640f681bebe568fe54ce4/3q/mGR4gVq6YWYmpm3F4RdcMV1gUuB4RjPa1iGyO91Rs/rc_ep41_rob-krugman_v2.mp3 Drawing upon his career as a serial “intrapreneur” at companies like Groupon, Office Depot, Redbox, McDonald's, and most recently Hyatt Hotels Corporation, Shawn Weems discusses the importance of technology and a customer-first mentality in this Reimagining Communications episode, “Reserving the Right to Change.” Thu, 4 Feb 2021 07:00:00 -0500 42 full Broadridge Shawn Weems, VP and Head of Digital Content and Merchandising at Hyatt Hotels Corporation, and Matt Swain discuss reinventing business models for growth and expansion; connecting with customers in new ways; and reprioritizing short-term goals for long-term gains. Drawing upon his career as a serial “intrapreneur” at companies like Groupon, Office Depot, Redbox, McDonald's, and most recently Hyatt Hotels Corporation, Shawn Weems discusses the importance of technology and a customer-first mentality in this Reimagining Communications episode, “Reserving the Right to Change.” no 00:24:17 https://s2.content.video.llnw.net/smedia/9c1a2e5eb87640f681bebe568fe54ce4/et/e2WCYjQABZ0K9tyPJ1ASMqbM1mV6p1Q42rnwgxKnI/rc-ep42-seanweems.mp3 Dave Zamorski reflects on his marketing and consultancy career and how “what’s old is new again.” In this Reimagining Communications podcast, Dave and Matt discuss Broadridge’s 2021 CX and Communications Trends Insights survey results, as well as helping brands solution for their communication and CX platforms by focusing on the end-to-end customer journey. Thu, 11 Mar 2021 07:00:00 -0500 43 full Broadridge Dave Zamorski, General Manager of Digital Solutions for Broadridge Customer Communications, and Matt Swain discuss creating needs-based communication strategies, drawing upon Broadridge’s third annual CX and Communications Trends Insights survey results. Dave Zamorski reflects on his marketing and consultancy career and how “what’s old is new again.” In this Reimagining Communications podcast, Dave and Matt discuss Broadridge’s 2021 CX and Communications Trends Insights survey results, as well as helping brands solution for their communication and CX platforms by focusing on the end-to-end customer journey. no 00:24:53 https://s2.content.video.llnw.net/smedia/9c1a2e5eb87640f681bebe568fe54ce4/bd/YpxFRaDva6pPYhpURGYW-ikynKTFVcbRCJAPXkEms/rc_ep43_dave-zamorski_v3.mp3 David Jay, founder of Warm Welcome, and Matt Swain discuss the power of video in this Reimagining Communications episode. “When we hear or see somebody, the slant of the conversation goes much differently,” explains David. “We recognize them as a person, as a human, as somebody who's just trying to do the best that they can. And all those little nuances are what make video so powerful.” Thu, 8 Apr 2021 07:00:00 -0500 44 full Broadridge In this Reimagining Communications episode, David Jay, founder of Warm Welcome, a company that develops personalized videos at scale, shares how companies can grow their business, retain customers, and infuse a human touch with “Video Connections.” David Jay, founder of Warm Welcome, and Matt Swain discuss the power of video in this Reimagining Communications episode. “When we hear or see somebody, the slant of the conversation goes much differently,” explains David. “We recognize them as a person, as a human, as somebody who's just trying to do the best that they can. And all those little nuances are what make video so powerful.” no 00:21:41 https://s2.content.video.llnw.net/smedia/9c1a2e5eb87640f681bebe568fe54ce4/J_/Zsdxts219Fh1grH0ECpwEMYLoU8CX46jFT4RwOxhA/broadridge_rc_e44_davidjay.mp3 Drawing upon his career at Nordstrom, Bloomberg, Dun Bradstreet, and now Broadridge, Aviad Stein shares how innovation labs enable companies to elevate their client-centric, data-driven solutions faster and at scale in this Reimagining Communications episode, “Innovation Labs: Unknowns to Opportunities.” Thu, 6 May 2021 07:00:00 -0500 45 full Broadridge Aviad Stein, Head of Digital Experience Strategy for the Broadridge Innovation Lab, and Matt Swain discuss the key benefits of innovation labs, including implementing robust experimentation processes, nimble approaches, and client feedback. Drawing upon his career at Nordstrom, Bloomberg, Dun Bradstreet, and now Broadridge, Aviad Stein shares how innovation labs enable companies to elevate their client-centric, data-driven solutions faster and at scale in this Reimagining Communications episode, “Innovation Labs: Unknowns to Opportunities.” no 00:23:05 https://s2.content.video.llnw.net/smedia/9c1a2e5eb87640f681bebe568fe54ce4/49/EEqrUGObiDamn7AH5UzBiwbjWR-hHikhu3yY-AC3M/rc_e45_042021_aviadstein_v2.mp3 In this episode, Matt Swain recaps highlights of a recent healthcare webinar. Panelists included Kim Lauersdorf, Vice President of Marketing for EmblemHealth; Bob Gold, Founder and Chief Behavioral Technologist at GoMo Health; Dr. Nelson Le, Associate VP of Product Strategy, Digital Health, and Analytics at Humana; and Phil Micali, Vice President of Innovation at Medical Mutual. Thu, 10 Jun 2021 07:00:00 -0500 46 full Broadridge Find out how leading healthcare companies are identifying members’ needs, delivering engaging communication experiences, and using data and analytics to refine and optimize for the next-best communications. In this episode, Matt Swain recaps highlights of a recent healthcare webinar. Panelists included Kim Lauersdorf, Vice President of Marketing for EmblemHealth; Bob Gold, Founder and Chief Behavioral Technologist at GoMo Health; Dr. Nelson Le, Associate VP of Product Strategy, Digital Health, and Analytics at Humana; and Phil Micali, Vice President of Innovation at Medical Mutual. no 00:29:35 https://s2.content.video.llnw.net/smedia/9c1a2e5eb87640f681bebe568fe54ce4/NP/c3iw0z5yiefHyk-2-6C5Dc8zZ7Gn8F4Zoprxnz_UU/ep-46-innovations-in-member-experience-and-engagement-strategies.mp3 Martha Moen, General Manager for Investor Communication Solutions in Canada at Broadridge and Matt Swain explore the current challenges and opportunities facing financial services firms and other industries in the Canadian market, and discuss how these compare to trends observed in the U.S. Thu, 8 Jul 2021 07:00:00 -0500 47 full Broadridge Martha Moen, General Manager for Investor Communication Solutions in Canada at Broadridge, discusses the challenges and opportunities facing financial services firms and other industries in the Canadian market. Martha Moen, General Manager for Investor Communication Solutions in Canada at Broadridge and Matt Swain explore the current challenges and opportunities facing financial services firms and other industries in the Canadian market, and discuss how these compare to trends observed in the U.S. no 00:22:23 https://s2.content.video.llnw.net/smedia/9c1a2e5eb87640f681bebe568fe54ce4/Gl/8VLV-D6WF4jD4RXhsUnEOcVmaa3zO8xwrzblUh9Rc/rc_ep47_marthamoen_v2.mp3 Drawing upon her career advising Fortune 500 financial services companies on business strategy, transformation and customer experience optimization, Katie Liebel, Founder and Managing Principal of CustomStrat Advisory, discusses how anchoring strategy and transformation with the customer perspective can accelerate growth, foster adaptability and differentiate firms from the competition. Thu, 12 Aug 2021 07:00:00 -0500 48 full Broadridge Katie Liebel, Founder and Managing Principal of CustomStrat Advisory, discusses how centering strategy and transformation around the customer experience can help firms gain a competitive advantage in the digital age. Drawing upon her career advising Fortune 500 financial services companies on business strategy, transformation and customer experience optimization, Katie Liebel, Founder and Managing Principal of CustomStrat Advisory, discusses how anchoring strategy and transformation with the customer perspective can accelerate growth, foster adaptability and differentiate firms from the competition. no 00:21:28 https://s2.content.video.llnw.net/smedia/9c1a2e5eb87640f681bebe568fe54ce4/9j/IurOVSbpZslt5nMLvRI8AoyxRVJvFLI2qRrjFlbjE/rc_ep48_katieliebel.mp3 With a sharp focus on both community and customer engagement, Eric Hawkinson, Senior Vice President of Client Management at Innovatis Group, discusses how the pandemic has resulted in increased engagement with associations and challenged event organizers to make virtual events more personal. Thu, 16 Sep 2021 07:00:00 -0500 49 full Broadridge Eric Hawkinson, Senior Vice President of Client Management at Innovatis Group, discusses how the pandemic has resulted in increased engagement with associations and challenged event organizers to make virtual events more personal. With a sharp focus on both community and customer engagement, Eric Hawkinson, Senior Vice President of Client Management at Innovatis Group, discusses how the pandemic has resulted in increased engagement with associations and challenged event organizers to make virtual events more personal. no 00:20:21 https://s2.content.video.llnw.net/smedia/9c1a2e5eb87640f681bebe568fe54ce4/OD/O0IeZR1jk2naqwpBojvxegve6vL6W6dAvudoUUoHI/rc_ep49_erichawkinson.mp3 Reflecting on a transformative history rooted with ADP and looking ahead to an exciting digital-first future through innovative solutions like the Broadridge Communications Cloud℠, Rich Daly, Executive Chairman of Broadridge, shares his experiences in navigating change, managing crisis and embracing digital disruption with a forward-thinking mindset. To our loyal listeners, cheers to 50 episodes! We look forward to continuing to provide relevant industry insights that will help guide you in your communications transformation. If you’re new here, welcome! We encourage you to check out our full library of episodes here and subscribe! Thu, 14 Oct 2021 07:00:00 -0500 50 full Broadridge Reflecting on a transformative history and looking ahead to an exciting digital-first future, Rich Daly, Executive Chairman of Broadridge, shares his experiences in navigating change, managing crisis and embracing digital disruption with a forward-thinking mindset. Reflecting on a transformative history rooted with ADP and looking ahead to an exciting digital-first future through innovative solutions like the Broadridge Communications Cloud℠, Rich Daly, Executive Chairman of Broadridge, shares his experiences in navigating change, managing crisis and embracing digital disruption with a forward-thinking mindset. To our loyal listeners, cheers to 50 episodes! We look forward to continuing to provide relevant industry insights that will help guide you in your communications transformation. If you’re new here, welcome! We encourage you to check out our full library of episodes here and subscribe! no 00:23:00 https://s2.content.video.llnw.net/smedia/9c1a2e5eb87640f681bebe568fe54ce4/u5/qj5-Qeu1ny-VN9R_9EHa_IGKqiJdTS5mkq2v68WBs/rc_ep50_richdaly.mp3 In this first episode of our multi-part Solution Spotlight Series, Matt Swain is joined by Debbie Miglaw, Head of Digital Solutioning and Business Development for Broadridge Customer Communications, to discuss how organizations can digitally transform their communications to create seamless, omni-channel experiences, and how Broadridge is creating a way for clients to communicate with their customers on the multitude of digital channels they use daily. Thu, 18 Nov 2021 07:00:00 -0500 51 full Broadridge In this first episode of our multi-part Solution Spotlight Series, Matt Swain is joined by Debbie Miglaw, Head of Digital Solutioning and Business Development for Broadridge Customer Communications, to discuss how organizations can digitally transform their communications to create seamless, omni-channel experiences through the Broadridge Communications Cloud℠. In this first episode of our multi-part Solution Spotlight Series, Matt Swain is joined by Debbie Miglaw, Head of Digital Solutioning and Business Development for Broadridge Customer Communications, to discuss how organizations can digitally transform their communications to create seamless, omni-channel experiences, and how Broadridge is creating a way for clients to communicate with their customers on the multitude of digital channels they use daily. no 00:15:41 https://s2.content.video.llnw.net/smedia/9c1a2e5eb87640f681bebe568fe54ce4/Vv/gE66ieoZBudboJgwd6PfFhDVXzhB5-LgQATaDRIDc/rc_ep51_debbie-miglaw.mp3 Matt Swain is joined by Joe Lalli, Head of Solutions Analysis and Support within Broadridge Customer Communications, to discuss common themes behind the trajectory toward digital-first communications across the customer lifecycle and the resulting benefits: increased customer engagement with omni-channel touchpoints, enriched content through frictionless processes and improved control with enhanced business tools and self-service capabilities. Thu, 2 Dec 2021 07:00:00 -0500 52 full Broadridge In this second episode of our multi-part Solution Spotlight Series, Matt Swain is joined by Joe Lalli, Head of Solutions Analysis and Support within Broadridge Customer Communications, to discuss common themes behind the trajectory toward digital-first communications and how transitioning to digital can improve efficiencies, save costs and enhance the customer experience. Matt Swain is joined by Joe Lalli, Head of Solutions Analysis and Support within Broadridge Customer Communications, to discuss common themes behind the trajectory toward digital-first communications across the customer lifecycle and the resulting benefits: increased customer engagement with omni-channel touchpoints, enriched content through frictionless processes and improved control with enhanced business tools and self-service capabilities. no 00:13:58 https://s2.content.video.llnw.net/smedia/9c1a2e5eb87640f681bebe568fe54ce4/xc/tQw_bRebW8RXVoKAYcbp_KWXxvOgks3S9AWhuqrLg/rc_ep52_joe-lalli.mp3 With extensive experience in technology and a consultancy background, Jim Surless draws upon his nearly 21 years with Broadridge to share how the integration of information management, delivery management and preference management is key to creating seamless and meaningful omni-channel experiences across the customer lifecycle while adhering to regulations and business objectives. Thu, 9 Dec 2021 07:00:00 -0500 53 full Broadridge In this third episode of our multi-part Solution Spotlight Series, Matt Swain is joined by Jim Surless, Head of Digital Operations and Service Delivery within Broadridge Customer Communications, to discuss how a holistic and intentional approach to capturing, managing and distributing data can create seamless omni-channel communications and more meaningful customer journeys. With extensive experience in technology and a consultancy background, Jim Surless draws upon his nearly 21 years with Broadridge to share how the integration of information management, delivery management and preference management is key to creating seamless and meaningful omni-channel experiences across the customer lifecycle while adhering to regulations and business objectives. no 00:15:59 https://s2.content.video.llnw.net/smedia/9c1a2e5eb87640f681bebe568fe54ce4/v3/3eQzEX5OQm_GNgXaQ2x128K12NSVzCQQ9dMIecr7s/rc_ep53_111921_jimsurless.mp3 Drawing upon her consulting experience in assessing communications environments and digital transformation, Lisa Pignataro-Meath, Head of Strategy for Broadridge Customer Communications, sits down with Matt to discuss “the power of components working together” and how a big-picture approach to technology, people and process can maximize communication strategies and drive next-gen digital experiences. Thu, 16 Dec 2021 07:00:00 -0500 54 full Broadridge In this fourth episode of our multi-part Solution Spotlight Series, Matt Swain is joined by Lisa Pignataro-Meath, Head of Strategy for Broadridge Customer Communications, to discuss how the modernization of a communications environment begins with a holistic view of technology, people and process. Drawing upon her consulting experience in assessing communications environments and digital transformation, Lisa Pignataro-Meath, Head of Strategy for Broadridge Customer Communications, sits down with Matt to discuss “the power of components working together” and how a big-picture approach to technology, people and process can maximize communication strategies and drive next-gen digital experiences. no 00:14:20 https://s2.content.video.llnw.net/smedia/9c1a2e5eb87640f681bebe568fe54ce4/od/xZ2INFoqDZuXGFZHLqXykabUqYy4D9R_SJEbDTEMw/rc_ep54_lisameath.mp3 Recently celebrating her 20-year anniversary with Broadridge, Misty Eales, Head of Digital Client Relations, Project Management Office and Onboarding, shares her unique, client-focused lens around how the prioritization of customer experiences drives modernization and digital communications transformation. Thu, 30 Dec 2021 07:00:00 -0500 55 full Broadridge In this final episode of our multi-part solution spotlight series, Matt Swain is joined by Misty Eales, Head of Digital Client Relations, Project Management Office and Onboarding at Broadridge, to share her unique market perspective around digital communications and their importance in enhancing the customer experience. Recently celebrating her 20-year anniversary with Broadridge, Misty Eales, Head of Digital Client Relations, Project Management Office and Onboarding, shares her unique, client-focused lens around how the prioritization of customer experiences drives modernization and digital communications transformation. no 00:12:11 https://s2.content.video.llnw.net/smedia/9c1a2e5eb87640f681bebe568fe54ce4/vT/oIDRZx7MqXae5BJkyS4ofy0TT9q3zEa0TFshPFGs4/rc_ep55_misty-eales_v1.mp3 A self-described “serial entrepreneur”, Steve Taylor, BlueRush CEO, joins Matt Swain along with Kevin Darlington, General Manager of Broadridge Advisor Solutions, to discuss how video personalization tools help businesses attract, convert and nurture more relationships across industries, such as wealth, finance and insurance. Thu, 20 Jan 2022 07:00:00 -0500 56 full Broadridge Discussing communications trends and market shifts, Steve Taylor, CEO of BlueRush, and Kevin Darlington, General Manager of Broadridge Advisor Solutions, join Matt Swain to explore the role personalized videos play in improving customer engagement in the financial advisor space. A self-described “serial entrepreneur”, Steve Taylor, BlueRush CEO, joins Matt Swain along with Kevin Darlington, General Manager of Broadridge Advisor Solutions, to discuss how video personalization tools help businesses attract, convert and nurture more relationships across industries, such as wealth, finance and insurance. no 00:22:46 https://s2.content.video.llnw.net/smedia/9c1a2e5eb87640f681bebe568fe54ce4/xF/3WLoz65qBDbWTf6Yr3QIphFAA2h_rfNlmJ6H-xOFU/rc_ep56_steve-taylor-and-kevin-darlington_v2.mp3 Having recently hosted Broadridge’s 2022 CX and Communications Trends webinar, Debbie Miglaw, Head of Digital Solutioning and Business Development for Broadridge Customer Communications, and host Matt Swain explore generational insights from Broadridge’s fourth annual CX and Communications survey, including the key to getting consumers to go paperless, the ways to improve print and digital communications, and the willingness of consumers to pay more for a better experience… tune in to find out! Thu, 17 Feb 2022 07:00:00 -0500 57 full Broadridge Drawing upon the results of Broadridge’s fourth annual CX and Communications survey, Debbie Miglaw, Head of Digital Solutioning and Business Development for Broadridge Customer Communications, joins Matt Swain to discuss what consumers really want – and expect – from their communication experiences. Having recently hosted Broadridge’s 2022 CX and Communications Trends webinar, Debbie Miglaw, Head of Digital Solutioning and Business Development for Broadridge Customer Communications, and host Matt Swain explore generational insights from Broadridge’s fourth annual CX and Communications survey, including the key to getting consumers to go paperless, the ways to improve print and digital communications, and the willingness of consumers to pay more for a better experience… tune in to find out! no 00:19:07 https://s2.content.video.llnw.net/smedia/9c1a2e5eb87640f681bebe568fe54ce4/DH/VTMhgXcahsrSeFKbL7GLMr4Vtl9ju0NcbW8la3CLI/rc_ep57_debbie-miglaw_v1.mp3 Drawing upon his experience working with clients in the wealth management industry, Mike Tropeano, Senior Director of Wealth Consulting at Broadridge, explores three crucial themes in the delivery of a hyper-personalized experience: 1) shifting to a client focus, 2) creating timely and relevant content, and 3) leveraging data to provide better outcomes. Thu, 17 Mar 2022 07:00:00 -0500 58 full Broadridge Mike Tropeano, Senior Director of Wealth Consulting at Broadridge, joins Matt Swain to discuss the role hyper-personalization plays in optimizing communications and creating engaging investor experiences. Drawing upon his experience working with clients in the wealth management industry, Mike Tropeano, Senior Director of Wealth Consulting at Broadridge, explores three crucial themes in the delivery of a hyper-personalized experience: 1) shifting to a client focus, 2) creating timely and relevant content, and 3) leveraging data to provide better outcomes. no 00:22:29 https://s2.content.video.llnw.net/smedia/9c1a2e5eb87640f681bebe568fe54ce4/yu/4_PzzNLvXi9hcm43c7ugujS12p5ol5r0ttO_aBDUw/rc_ep58_miketropeano_v1.mp3 With a consulting career that spans various countries, including Europe, Asia, Africa, North America and beyond, Pierre Beaufils explains what it takes to successfully execute large-scale transformation initiatives – from challenging biases and questioning intent to engaging diverse teams and invoking inspiration. Thu, 21 Jul 2022 07:00:00 -0500 59 full Broadridge Over the course of his career, Pierre Beaufils has consulted leading companies around the world, most recently as Global Business Consulting Leader at EY. In this episode, Pierre shares the secret to digital transformation success with Reimagining Communications host Matt Swain. With a consulting career that spans various countries, including Europe, Asia, Africa, North America and beyond, Pierre Beaufils explains what it takes to successfully execute large-scale transformation initiatives – from challenging biases and questioning intent to engaging diverse teams and invoking inspiration. no 00:21:47 https://s2.content.video.llnw.net/smedia/9c1a2e5eb87640f681bebe568fe54ce4/WQ/6cd97eTgEhmfYu3ohoc_evZvE1DOL0hAmwTGYZZjE/rc_ep59_pierre-beaufilis_v1.mp3 Naadia Burrows, Chief Diversity Officer at Broadridge, shares what it takes to affect corporate change, including how to build transparency and accountability into processes for measurable impact and the importance of communicating with intention. Over her 20-plus-year career at Broadridge – from a temporary associate to Vice President and General Manager of Broadridge’s mutual fund regulatory communications business to her current role as Chief Diversity Officer – Naadia embraces change: “Change is inevitable, and we really have to continue to keep individuals engaged. And the most impactful way to do that is through effective communications.” Wed, 8 Mar 2023 07:00:00 -0500 60 full Broadridge Naadia Burrows, Chief Diversity Officer at Broadridge, shares what it takes to affect corporate change, including how to build transparency and accountability into processes for measurable impact and the importance of communicating with intention. Naadia Burrows, Chief Diversity Officer at Broadridge, shares what it takes to affect corporate change, including how to build transparency and accountability into processes for measurable impact and the importance of communicating with intention. Over her 20-plus-year career at Broadridge – from a temporary associate to Vice President and General Manager of Broadridge’s mutual fund regulatory communications business to her current role as Chief Diversity Officer – Naadia embraces change: “Change is inevitable, and we really have to continue to keep individuals engaged. And the most impactful way to do that is through effective communications.” no 00:12:55 https://s2.content.video.llnw.net/smedia/9c1a2e5eb87640f681bebe568fe54ce4/4L/H14Zwz-CCCus2TMNp6KnM3e-vugBSQHhequT_D7BM/br_ep60_elevate-and-amplify-voices_naadia-burrows.mp3 CJ Warriner, Senior Marketing Director at Broadridge, and Matt Swain, Head of Communications Insights and Experience at Broadridge, share a behind-the-scenes look and key insights from the fifth annual CX and Communications Consumer Insights report, including what customers want from their communications experiences; how the economy is impacting expectations; emerging technologies, like ChatGPT; and more. Fri, 28 Apr 2023 07:00:00 -0500 61 full Broadridge Find out what customers expect from their communications experiences as CJ Warriner and Matt Swain share key survey data points and insights from Broadridge’s fifth annual CX and Communications Consumer Insights report. CJ Warriner, Senior Marketing Director at Broadridge, and Matt Swain, Head of Communications Insights and Experience at Broadridge, share a behind-the-scenes look and key insights from the fifth annual CX and Communications Consumer Insights report, including what customers want from their communications experiences; how the economy is impacting expectations; emerging technologies, like ChatGPT; and more. no 00:19:31 https://s2.content.video.llnw.net/smedia/9c1a2e5eb87640f681bebe568fe54ce4/X2/3mHJ6Qtone_-D9DL6GRBiVOBYPn69xc-ncaN12dUQ/rc_ep61_cj-warriner.mp3 Lisa Kottler, Chief Growth Officer at Sallus Retirement, is on a mission: Make sure all Americans have access to a retirement plan at work. From leveraging blockchain, AI, and humor, Lisa shares her aspirations for the future of the retirement industry. “The bottom line is, we just can't continue to do things in the traditional way and expect to have different results.” Tune in to find out how Lisa is challenging the status quo and how her approach applies to all industries in the latest Reimagining Communications podcast with host Matt Swain. Thu, 20 Jul 2023 07:00:00 -0500 62 full Broadridge Lisa Kottler, Chief Growth Officer at Sallus Retirement, shares how simplified communications, emerging technology, and a sense of humor are helping her reach the 5.4 million employers that don't offer a retirement plan. Lisa Kottler, Chief Growth Officer at Sallus Retirement, is on a mission: Make sure all Americans have access to a retirement plan at work. From leveraging blockchain, AI, and humor, Lisa shares her aspirations for the future of the retirement industry. “The bottom line is, we just can't continue to do things in the traditional way and expect to have different results.” Tune in to find out how Lisa is challenging the status quo and how her approach applies to all industries in the latest Reimagining Communications podcast with host Matt Swain. no 00:22:29 https://s2.content.video.llnw.net/smedia/9c1a2e5eb87640f681bebe568fe54ce4/B5/MV99RGieSwfw84nmJRGu66Yx8fFhzFp_CIz8D-BQ0/rc_ep62_lisa-kottler_v2-new.mp3 Get your party hat on! Joseph Lo, Head of Enterprise Platforms at Broadridge, and Matt Swain, Head of Communications Insights and Experience at Broadridge, celebrate ChatGPT turning 1. Tune in as Joseph and Matt reflect on the explosive growth of ChatGPT – reaching 100 million users within 2 months of its launch – and how it brought a significant amount of attention to generative AI and its natural language capabilities. Learn how companies are leveraging generative AI and discover best practices for this game-changing technology. Thu, 30 Nov 2023 07:00:00 -0500 63 full Broadridge Joseph Lo, Head of Enterprise Platforms at Broadridge, reflects on the explosive growth in ChatGPT over the last year, how companies are leveraging generative AI, and best practices for applying the technology. Get your party hat on! Joseph Lo, Head of Enterprise Platforms at Broadridge, and Matt Swain, Head of Communications Insights and Experience at Broadridge, celebrate ChatGPT turning 1. Tune in as Joseph and Matt reflect on the explosive growth of ChatGPT – reaching 100 million users within 2 months of its launch – and how it brought a significant amount of attention to generative AI and its natural language capabilities. Learn how companies are leveraging generative AI and discover best practices for this game-changing technology. no 00:18:53 https://s2.content.video.llnw.net/smedia/9c1a2e5eb87640f681bebe568fe54ce4/c2/OtovW4SmrlpDqoanwye3MAjt_PrJhXc6uvu49s2m8/brcc_reimagining-communication_ep63_joseph-lo.mp3 Drawing upon her passion to solve problems and overcome challenges, as well as her diverse background that spans media, entertainment, technology, marketing, and consulting, Joan Smith, Managing Director and Global Solutions Lead at Protiviti Digital, shares the future of customer experience, the role of AI, and how companies can improve their communications for a better-connected future. Fri, 10 May 2024 07:00:00 -0500 64 full Broadridge Joan Smith, Managing Director and Global Solutions Lead at Protiviti Digital, shares her insights on how companies can overcome customer experience barriers, leverage technology to meet increasing expectations, and “Create Customer Experiences that Matter” in this episode of Reimagining Communications with host Matt Swain. Drawing upon her passion to solve problems and overcome challenges, as well as her diverse background that spans media, entertainment, technology, marketing, and consulting, Joan Smith, Managing Director and Global Solutions Lead at Protiviti Digital, shares the future of customer experience, the role of AI, and how companies can improve their communications for a better-connected future. no 00:23:48 https://s2.content.video.llnw.net/smedia/9c1a2e5eb87640f681bebe568fe54ce4/BB/UAUqgpLaxkOjWGWqdCWCkwPkY3dcOXjSyILrVSfbU/rc_ep64_joan-smith_v2.mp3 In the decades since he launched Access Data in the “the heady days of the internet,” Dan Cwenar has seen a massive shift in how we regard data: from something we must tolerate to a source of tremendous value. Dan, now President of Investor Communications Solutions, Data and Analytics at Broadridge, shares his experience and insights on data-driven product innovation, surprising new demographic trends, and the future of personalized investor communications in this episode of Reimagining Communications with host Matt Swain. Thu, 18 Jul 2024 07:00:00 -0500 65 full Broadridge Dan Cwenar, President of Investor Communications Solutions, Data and Analytics at Broadridge, discusses how data analytics is helping issuers create new investment products — and tailored communications that speak to every investor’s unique perspective — in this episode of Reimagining Communications with host Matt Swain. In the decades since he launched Access Data in the “the heady days of the internet,” Dan Cwenar has seen a massive shift in how we regard data: from something we must tolerate to a source of tremendous value. Dan, now President of Investor Communications Solutions, Data and Analytics at Broadridge, shares his experience and insights on data-driven product innovation, surprising new demographic trends, and the future of personalized investor communications in this episode of Reimagining Communications with host Matt Swain. no 00:20:13 https://s2.content.video.llnw.net/smedia/9c1a2e5eb87640f681bebe568fe54ce4/FA/9qaye8Rvp2_CLaCb-2Xvj73i4xVKsIJ2P1q9jAmUk/rc_e65_dan-cwenar_v1.mp3 Brian Solis, author and head of Global Innovation at ServiceNow, discusses his latest best-selling book “Mindshift”, the role of proactive communication, and why storytelling remains at the heart of meaningful customer experiences in this episode of Reimagining Communications with host Matt Swain Fri, 31 Jan 2025 07:00:00 -0500 66 full Broadridge Brian Solis, author and head of Global Innovation at ServiceNow, discusses his latest best-selling book “Mindshift”, the role of proactive communication, and why storytelling remains at the heart of meaningful customer experiences in this episode of Reimagining Communications with host Matt Swain Brian Solis, author and head of Global Innovation at ServiceNow, discusses his latest best-selling book “Mindshift”, the role of proactive communication, and why storytelling remains at the heart of meaningful customer experiences in this episode of Reimagining Communications with host Matt Swain no 00:23:40 https://cf.cdn.uplynk.com/ause1/slices/439/b47905b731bf494a991b144b314914ae/439fcd1bdd65478098609e67bf529ee2/439fcd1bdd65478098609e67bf529ee2_c.mp4 In this episode, Matt Swain welcomes Christoph Stehmann, President of Broadridge Customer Communications, to discuss the changing landscape of customer communications. Christoph shares insights from his diverse experience, highlighting industry-wide shifts from focusing on cost savings to enhancing engagement and value with digital solutions. Listen in and explore the balance between standardization and customization, the role of AI, strategies to improve digital adoption, and predictions for how communication will evolve over the next decade. Mon, 23 Jun 2025 07:00:00 -0500 67 full Broadridge Broadridge’s Christoph Stehmann joins Matt Swain to discuss the evolution of customer communications, moving beyond cost savings to deliver real value, embracing digital transformation, standardization, AI, and the keys to future-ready client engagement. In this episode, Matt Swain welcomes Christoph Stehmann, President of Broadridge Customer Communications, to discuss the changing landscape of customer communications. Christoph shares insights from his diverse experience, highlighting industry-wide shifts from focusing on cost savings to enhancing engagement and value with digital solutions. Listen in and explore the balance between standardization and customization, the role of AI, strategies to improve digital adoption, and predictions for how communication will evolve over the next decade. no 00:21:29 https://cf.cdn.uplynk.com/ause1/slices/b3c/b47905b731bf494a991b144b314914ae/b3cc08621ca142a3a7f90329df6959ad/b3cc08621ca142a3a7f90329df6959ad_c.mp4 Matt Swain is joined by Dr. Annie Wilson, Wharton marketing lecturer and former Vanguard behavioral scientist, to discuss how brands can navigate rising customer expectations. They delve into segmentation challenges, AI’s impact on customer experience, the value of co-creation, and strategies for balancing personalization, scalability, and a strong, consistent brand identity. Thu, 4 Sep 2025 07:00:00 -0500 68 full Broadridge Wharton marketing lecturer and former Vanguard behavioral scientist Dr. Annie Wilson joins Matt Swain on Reimagining Communications to discuss meeting rising customer expectations, avoiding segmentation pitfalls, leveraging AI, enabling co-creation, and balancing personalization with brand identity. Matt Swain is joined by Dr. Annie Wilson, Wharton marketing lecturer and former Vanguard behavioral scientist, to discuss how brands can navigate rising customer expectations. They delve into segmentation challenges, AI’s impact on customer experience, the value of co-creation, and strategies for balancing personalization, scalability, and a strong, consistent brand identity. no 00:16:25 https://cf.cdn.uplynk.com/ausw2/slices/040/b47905b731bf494a991b144b314914ae/040b1a929a444bb296a09cc4f0fb18d9/040b1a929a444bb296a09cc4f0fb18d9_c.mp4