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With almost half of members (48%) citing they would switch insurance providers if they experienced challenges with their communications, creating an optimal member and patient communications experience is imperative.
Matt Swain shared results from Broadridge’s 2020 CX and Communication Trends survey at our recent webinar. Find out what members and patients think about the communications they receive, how to get them to go digital, and ways to create contextual communications. Watch on-demand.
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