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2020 Customer Experience and Communications Trends Survey

2020 Customer Experience and Communications Trends Survey

Join us on Wednesday, February 19 at 1pm ET as we reveal our 2020 CX and Communication Trends Survey results. The research includes insights across the customer journey – from how customers want you to use their data to how to get them to go digital. You will learn:  

  1. What consumers think about their onboarding experiences and the communications they are receiving today, including how you can maximize impact
  2. How to bridge print and digital to create communication experiences that consumers truly value   
  3. Ways to optimize your omni-channel initiatives – from technology to processes

This webinar is designed to provide practical, near-term tips and considerations for improving CX using your existing customer communications.  

We look forward to having you join us!