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Your essential communications – such as bills, newsletters, and notices – hold the power of building brand loyalty, influencing energy-usage behavior, reducing call center volume and costs, and accelerating the meter-to-cash cycle. To quantify the impact of essential communications on the customer experience, we surveyed 3,000 North American customers and asked about their communication preferences, payment behaviors, thoughts on going paperless, personal cloud storage and more.
This exciting research reveals consumer communication preferences, payment behaviors, and thoughts on emerging technologies. DOWNLOAD REPORT.
Broadridge’s technology-driven communication solutions – including document composition, print
Supporting the communications spectrum—from operational excellence to customer experience—our consulting services draw upon our deep industry expertise and go beyond what a typical management consulting firm delivers. Each engagement is designed to achieve desired outcomes—from accelerating payments to reducing service calls.
Broadridge helps utilities transform their customer communications into interactive, engaging experiences. As the leader in
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