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Your essential communications – such as bills, newsletters, and notices – hold the power of building brand loyalty, influencing energy-usage behavior, reducing call center volume and costs, and accelerating the meter-to-cash cycle. These communications present an opportunity to engage customers, especially when they are seamlessly delivered across the channels your customers prefer.
To quantify the impact of essential communications on the customer experience, we surveyed 3,000 North American customers and asked:
This exciting research reveals consumer communication preferences, payment behaviors, and thoughts on emerging technologies. Sign up to receive the full report; we will send it to you as soon as it becomes available.
Broadridge’s technology-driven communication solutions – including document composition, print and digital delivery, postal optimization, archival, and analytics – reduce costs, deliver insights, and satisfy growing consumer demand for omni-channel communications.
Supporting the communications spectrum—from operational excellence to customer experience—our consulting services draw upon our deep industry expertise and go beyond what a typical management consulting firm delivers. Each engagement is designed to achieve desired outcomes—from accelerating payments to reducing service calls.
Broadridge helps utilities transform their customer communications into interactive, engaging experiences. As the leader in omni-channel customer communications – delivering more than 5 billion annual communications and reaching 80%+ of North America households – we’re passionate about making every communication more valuable. Contact us today.
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