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2019 CX and Communications Trends Survey

Download Broadridge’s annual report with the latest consumer insights.

Customer Experience

Your essential communications – such as bills and statements – hold the power of increasing customer satisfaction and loyalty, influencing buying behavior, and reducing costs. To find out the true impact of these communications on the customer experience, we surveyed more than 3,000 North American consumers about their communication preferences, payment behaviors, thoughts on going paperless, personal cloud storage and more. Read the full report to learn more.

Discover:

  • Ways to improve the customer experience and communications – proven to increase revenue and loyalty
  • Steps you need to take to motivate your customers to go digital and tactics to avoid
  • How to meet customer expectations for personalized communications and circumvent damaging business consequences

The survey insights can help inform your customer experience and communication strategies for 2019.

Communication Solutions Designed to Support the Customer Journey

As the leader in communications – delivering more than 5 billion annual customer communications and reaching 80%+ of North America households – we’re passionate about making every communication more valuable. Our technology-driven communication solutions – including document composition, print and digital delivery, postal optimization, archival, and analytics – reduce costs, deliver insights, and satisfy growing consumer demand for omni-channel communications. Contact us today.

Your essential communications – such as bills and statements – hold the power of increasing customer satisfaction and loyalty, influencing buying behavior, and reducing costs. To find out the true impact of these communications on the customer experience, we surveyed more than 3,000 North American consumers about their communication preferences, payment behaviors, thoughts on going paperless, personal cloud storage and more.

Discover:

  • Ways to improve the customer experience and communications – proven to increase revenue and loyalty
  • Steps you need to take to motivate your customers to go digital and tactics to avoid
  • How to meet customer expectations for personalized communications and circumvent damaging business consequences

The survey insights can help inform your customer experience and communication strategies for 2019.

Communication Solutions Designed to Support the Customer Journey

As the leader in communications – delivering more than 5 billion annual customer communications and reaching 80%+ of North America households – we’re passionate about making every communication more valuable. Our technology-driven communication solutions – including document composition, print and digital delivery, postal optimization, archival, and analytics – reduce costs, deliver insights, and satisfy growing consumer demand for omni-channel communications. Contact us today.

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