New rules are forcing firms to rethink their relationships with retail investors. The Financial Conduct Authority’s (FCA) Consumer Duty is a complex regulation that involves all aspects of the distribution chain and adds new layers of compliance risk.
But mitigating risk is just the beginning. Customer-focused offerings, fair pricing, and accessible support can lead to greater asset retention and referrals. Our actionable analytics and insights can connect retail investor preferences and behaviours directly to your business. Unique data and deep domain expertise enable firms to recognise and capitalise untapped value.
What do Consumer Duty regulations mean for your firm?
Consumer Duty is about giving investors their best chance at success. It elevates fiduciary care to protect retail customers with higher standards for informing, supporting, and delivering fair value to them. While the totality of the Financial Conduct Authority’s (FCA) four outcomes can get complicated, they center on your ability to answer these simple questions:
- How well do you know your retail investors and how do they define a good outcome?
- Is your product strategy aligned so that products deliver good outcomes?
- What is the overall value of your offering and is the cost fair?
- Are your customers able to navigate their way to desired outcomes
Talk to our Consumer Duty experts
