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[DOROTHY FLYNN] Digitization for our Broadridge clients means helping issuers leverage new technologies.
[MIKE TAE] Digitization is increasingly a way of doing business
[ROB KRUGMAN] To deliver something that is better than what was there before
[KATE O’CONNOR] Faster, easier and more accessible.
[DOROTHY FLYNN] So they can be ready for next.
[MIKE TAE] Digital is about creating experiences, creating efficiencies and fundamentally streamlining and automating processes along that client journey.
[ROB KRUGMAN] From a technology perspective, it means re-imagining the infrastructure, making it more flexible from a data perspective, from the ability to integrate third-party products and capabilities. From an OPS perspective it's around finding opportunities to improve workflows and data efficiencies. And then from a product and marketing perspective, it's the ability to create a better customer experience that facilitates engagement, drives opportunities and outcomes that you're looking for, all kind of wrapped up in this idea of digital.
CHALLENGES OF DIGITIZATION
[MIKE TAE] Clients have three big obstacles. The first is re-imagining the way things need to be done.
[KATE O’CONNOR] We're all being asked to do things more quickly and things we haven't tried before.
[MIKE TAE] And that really has to do with building flexible technologies that create reusable and repeatable customization. The second has to do with modernization and migrating to new platform, which is a challenge particularly if business processes are wedded to the old legacy systems. The third has to do with talent. And, it really comes down to having the right talent and the right resources to support all of the changes that need to happen in order to get to that new digital world.
HELPING CLIENTS ACCELERATE TO DIGITAL
[KATE O’CONNOR] We constantly looked for ways to improve what we're doing, improve workflows, improve the client experience. We spend a lot of time thinking about what clients in the future are going to need.
[ROB KRUGMAN] Asking really difficult questions: What does the future of wealth communications look like? And how could we reimagine that future?
[MIKE TAE] We need to help our clients in a way that leverages next gen technology.
[DOROTHY FLYNN] Just like nine years ago, we pioneered the first virtual shareholder meeting because we had a focus on investment in technology and on digital approach. And that same focus informs our continued shift today to a digital, mobile-first strategy, which allows people to use their cell phones for mobile voting. It allows 97% of the shares last year to be voted in electronic manner. And it definitely allows each issuer to reduce their carbon footprint. We hosted over 2000 Virtual Shareholder Meetings last year, and the attendance at these meetings was three times greater than anything we had seen in the past.
[KATE O’CONNOR] Broadridge is well positioned to help firms across many sizes for couple of different reasons.
[MIKE TAE] The first is it's deep digital expertise, the second is being a trusted partner and the third is our unique network value. And our positioning in the market allows us to connect the dots in a way that other Fintech providers might not be able to.
[DOROTHY FLYNN] We're constantly thinking about these issues and what's coming next. What challenges will issuers face next? How can we bring new tools, new ideas so that you can be ready for next?
[KATE O’CONNOR] What you do next.
[MIKE TAE] Matters most.
[ROB KRUGMAN] Matters most.
[DOROTHY FLYNN] Matters most.
The future is digital and it’s here. Broadridge is well positioned to help firms of all sizes modernize their business practices. Take advantage of digitization to improve workflows, increase operational efficiency, reduce costs and deliver a superior CX. Partner with Broadridge and discover how our deep expertise and unique network value will help you leverage next-gen technology to be ready for what’s next.