Enhance Your Banking Communications and Digital Customer Experiences

There's an easier way for banks to create, deliver, and manage omnichannel customer communications, including statements, notifications, and letters. Welcome to the Broadridge Communications Cloud.

Let's explore our end-to-end platform that simplifies content creation, dissemination, and management, all while delivering best in class customer experiences, accelerating digital adoption, and fortifying communication controls.

Hextone Bank is a fictitious company that offers deposits, credit cards, and mortgages. Before implementing the Communications Cloud, each Hextone business unit operated in silos with legacy technology. They used different composition tools, multiple delivery systems, and various communications processes.

The Communications Cloud is a full solution that features flexible, integrated modules that you can align to business requirements. You can plug into a specific capability or access the entire solution. With open APIs, drag-and-drop simplicity, and low entry costs, the Communications Cloud gave Hextone the power they needed to transform their communications.

Hextone started by taking a hard look at their customer communications, like statements, notifications, and letters. Their appraisal? They were static, expensive, and dated. And their engagement metrics reflected the same.

With the Communications Cloud, they modernized their communications, creating experiences with self-service capabilities that increased engagement and reduced costs. Let's see how. With its open architecture, the Communications Cloud enables Hextone to compose once for anywhere delivery while unifying digital and physical communications. Business users can create exactly what they need, when they need it.

With Broadridge's consulting services, Hextone digitized and transformed the customer communications experience. This enabled Hextone to unify the message across account relationships and deepen the customer experience across all lines of business. The Communications Cloud simplifies identity management, including consent, preference and attribute management. On one page, customers can choose one delivery preference across the board or tailor their experience for specific touchpoints down to the document type.

Using the Communications Cloud's self-service tools, Hextone creates omnichannel experiences without development resources. Hextone transformed their static mortgage statement into a secure, interactive microsite. Here, their customers can make payments, review account activity including escrow balances, see a forecast of the pay down timeline, and more. The Hextone team also added a QR code to their printed statements, which enables their print communications to increase digital adoption by bringing customers to an interactive microsite. And instead of mailing multi-page documents, Hextone can now send a summary document, linking to a more robust online experience. Hextone's product lines, deposits, credit cards, and mortgages are supported by a unified, high volume, digital archival.

Leveraging APIs, Hextone Access has advanced storage, search, presentment, and reporting capabilities. This helps with compliance, records management, call center support, and more. Our omnichannel delivery module delivers communications based on customer preferences, including print and more than 12 digital channels. Using intuitive dashboards and reports, Hextone tracks customer activity and gains insights to enhanced experiences across the customer lifecycle.

You've gotten a glimpse into a smarter way to manage all aspects of omnichannel communications – accelerate digital adoption, advance the customer experience, and improve controls. This drives customer retention, minimizes costs, and reduces fraud and risk, all with the Broadridge Communications Cloud.

We're happy to offer more details. Let's talk.