Broadridge Customer Communications Update

September 10, 2020

I hope this update finds you and your families safe and well.

Fully Operational

Broadridge continues to be operational around the globe. The safety of our associates and our ability to serve you continue to be our driving force. Over the past several months, we’ve demonstrated resiliency – whether we’ve been conducting business in a virtual environment or in our production facilities. To keep our on-site associates safe, we have enacted strict safety measures based on guidelines from local and national health and government agencies.

Consumer and Business Insights: Interacting in the “New Now”

Since April, Broadridge has been conducting consumer research to understand the impacts the pandemic is having on the ways companies and consumers interact, as well as which temporary measures are likely to become new norms.

Highlights include:

• Content that consumers define as most important and relevant today
• Technology expectations of customers and companies
• Preferred communication channels for connecting with consumers

View the report here.

We Are Here to Help

We can help you increase customer engagement during these times with relevant digital and print communications. The Broadridge Communications Cloud^SM is a flexible, modular solution that includes data-driven composition tools, identity and preference management, omni-channel optimization and experience, archive and information management, omni-channel delivery, and analytics and reporting.  Please reach out to your account representative to find out more.

We are committed to supporting the omni-channel delivery of your critical communications and assisting you in any way we can.

Sincerely,

Doug DeSchutter
President, Broadridge Customer Communications