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Amid this period of ongoing change, with the potential for continued market volatility, Broadridge stands ready to help you navigate what’s next. Our highest priorities are keeping our associates safe and ensuring our ability to serve our clients. View resources.
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Broadridge Customer Communications Update


December, 2020

During this holiday season, I hope this update finds you and your families safe and well.

Fully Operational

Broadridge continues to be operational around the globe. The safety of our associates and our ability to serve you continue to be our driving force. Over the past several months, we’ve demonstrated resiliency – whether we’ve been conducting business in a virtual environment or in our production facilities. To keep our on-site associates safe, we have enacted strict safety measures based on guidelines from local and national health and government agencies.

On-demand Webinar - Merging Smart & Human: What to Expect from Customer Experiences in 2021

We recently brought together industry leaders to discuss the changing customer experience and how companies can best adapt to today’s circumstances to be positioned for future success.

Aneri Jambusaria, Executive Vice President of Strategy at LPL; Tim Rickards, Director of Marketing for Client Engagement at Charles Schwab; Shawn Weems, Vice President and Head of Digital Content and Merchandising at Hyatt Hotels; and Emily Wengert, Group Vice President of User Experience at HUGE, along with moderator Matt Swain, Managing Director and Practice Lead for Communications & CX Consulting at Broadridge, discussed the following topics: 

  • Merging technology with an element of humanity
  • Leveraging design thinking to maximize the customer experience
  • Establishing processes that will “stick” post-pandemic
  • Evolving customer experiences and meeting expectations

View the on-demand recording.

We Are Here to Help

We can help you increase customer engagement during these times with relevant digital and print communications. The Broadridge Communications CloudSM is a flexible, modular solution that includes data-driven composition tools, identity and preference management, omni-channel optimization and experience, archive and information management, omni-channel delivery, and analytics and reporting.  Please reach out to your account representative to find out more.

We are committed to supporting the omni-channel delivery of your critical communications and assisting you in any way we can.

I wish you and your families a happy and safe holiday season.

Sincerely,

Doug DeSchutter
President, Broadridge Customer Communications