Reimagining Asset Servicing

IN CASE YOU MISSED IT

Recap of Chapter 1: The Case for Transformation

In the first chapter, we highlighted the need for a fundamental overhaul in Asset Servicing due to its siloed and fragmented nature, leading to significant losses and missed opportunities. Broadridge proposes five strategic imperatives for success: integrating services into a single platform, focusing on tax optimization, standardizing data for accuracy and automation, modernizing systems incrementally, and using AI for predictive insights and automation. Check it out here.

This chapter in our series turns to the resulting benefits—how a unified platform transforms user experience across the full range of stakeholders.

Chapter 2: Powering Efficiency and Growth from End-to-End

Larry Bajek, Vice President, Strategic Wealth Solutions

Larry Bajek

For years, global banks and broker-dealers have struggled with structural silos across their business units, each silo often with its own tech stack, datasets, and processes. This fragmented model constrains many firms’ operational efficiency and business growth.

There is a clear need to break down silos to help drive enterprise-wide efficiency, value, and risk reduction. Adopting a more holistic definition of “integration” will help to drive a transformative approach that harmonizes workflows across the entire asset servicing lifecycle, not just within functions.

Taking a streamlined approach to asset servicing will dramatically improve workflows, experiences, and outcomes for every team and stakeholder in the chain, maximizing efficiency, productivity, and straight-through processing while minimizing reconciliations, costs, and risk. That’s why the guiding vision for our development roadmap is a single platform running on a single, unified data source—a harmonized approach that will eliminate the legacy challenges of disparate point solutions and datasets.

Benefits of a Unified Platform, by User

A single platform doesn’t mean a one-size-fits-all approach. Instead, it offers modular and standardized event and transaction processing across capital markets, global custody, asset management, and wealth management, while providing customized views for different teams. This means:

  • Harmonized workflows that ensure consistency across business lines and jurisdictions
  • Role-specific dashboards that surface relevant insights for each user
  • Real-time transparency for informed decision-making without manual effort

Here are some of the top ways in which a single Asset Servicing platform transforms key stakeholders’ experiences:

1. Executive Managers: Smarter Strategic Planning

  • Holistic Risk Visibility: A unified view of asset servicing events, corporate actions and entitlements across the enterprise allows for proactive risk management and issue resolution.
  • Operational Cost and Resource Optimization: Automated workflows and straight-through processing reduce manual interventions, lowering operational expenses.
  • Real-Time Exception Handling: Machine learning-driven anomaly detection helps isolate key risk events and bottlenecks for faster resolution.

Executive managers gain tremendous value from a single platform that covers the full Asset Servicing lifecycle, both in the daily management of teams and processes and in the long term. A modular platform with one integration point and a single source of truth simplifies initial onboarding as well as the pathway for scaling over time.

Business leaders can choose their highest-priority point of entry from a comprehensive range of API-enabled modules, including corporate actions, tax reporting, or proxy voting, and integrate additional components over time in a turnkey integration journey. As more components are integrated, each solution adds to the enterprise dataset, driving ever-greater transparency and efficiency.

2. Operations Teams: Efficiency and Compliance Simplified

  • Streamlined Workflows: Standardized processes reduce reconciliation challenges and eliminate redundant tasks.
  • Automated Regulatory Compliance: Built-in compliance checks ensure seamless adherence to global market regulations.
  • Audit-Ready Transparency: Full data lineage and logging enhance operational oversight and reduce compliance burdens.

Operations teams can manage their workflows and compliance requirements much more easily with the comprehensive views and automation of our single platform and interface. A unified platform eliminates the need for complex data exchanges and manual reconciliations between siloed systems, and reduces operational friction and risk. Ultimately, operational costs are reduced through the platform’s automation and streamlined workflows, freeing up more resources for differentiating functions.

3. Advisors and Traders: Enhanced Client Engagement

  • Real-Time Transparency: Advisors gain visibility into corporate action events, allowing for informed decision-making and improved client engagement.
  • Proactive Investor Notifications: Automated alerts ensure clients receive timely election options, increasing participation rates.
  • Seamless Investor Experience: A centralized communications portal simplifies investor interactions and document management.

Advisors and traders managing end-investor relationships with a single platform are empowered to build greater trust with their clients, through real-time transparency, data-driven insights, and user-friendly experiences. Our state-of-the-art experience with modern design creates positive impressions, helps deepen relationships, and enables advisors to more easily demonstrate their proactive guidance.

Benefits of a Unified Platform, by Function

An expansive perspective on Asset Servicing functions should extend far beyond corporate actions and income to encompass tax and performance reporting, cost basis, proxy, class actions, reclaims, and global custody. Our unified Global Asset Servicing platform delivers tangible benefits across all these areas by linking each module’s underlying data and tailoring the delivery and experiences on the front end, resulting in a more comprehensive, holistic, and robust approach.

By mutualizing these traditionally separate services, Broadridge enables firms to reduce operational complexity, improve compliance and scale efficiently—creating a future-proof foundation for Asset Servicing operations overall.

Looking Ahead

Having established the need for reinvention in Reimagining Asset Servicing: A bold new vision, this chapter has demonstrated how a unified platform and mutualization of processes can solve pervasive Asset Servicing challenges. By breaking down silos, eliminating manual inefficiencies, and offering modular integration, Broadridge’s Global Asset Servicing platform reshapes the future of our industry.

As we move into our next installment, we will take a deeper dive into the data model and architectural principles that power this transformation. Our common data model is the foundation that makes seamless integration, automation, and AI-driven insights possible, unlocking unparalleled efficiency, transparency, and scalability.

The Future of Asset Servicing Is Now: Unified, Scalable, and Efficient

The switch is on. Industry leaders are adopting a straight-through, single platform model across the full asset servicing lifecycle. As a longstanding partner to leading banks and broker-dealers, Broadridge brings deep industry expertise, and our harmonizing  Global Asset Servicing Platform can help you plan a successful, modular transformation on your terms in an increasingly demanding digital and data-driven environment.

Learn more about our reimagined Asset Servicing platform.

Broadridge prepares you for what’s next

Broadridge sits at the intersection of financial services, providing the technological infrastructure for everything from trading to debt servicing, deal making, regulatory compliance, shareholder communications. We modernize platforms, digitalize communications, and offer next-gen technology and data solutions that help our clients capitalize on emerging opportunities.

Let’s talk about what’s next for you

Our representatives and specialists are ready with the solutions you need to advance your business.

Want to speak with a sales representative?

Table Heading
+1 800 353 0103North America
+442075513000EMEA
+65 6438 1144APAC

Thank you.

Your sales rep submission has been received. One of our sales representatives will contact you soon.

Want to speak with a sales representative?

Table Heading
+1 800 353 0103North America
+442075513000EMEA
+65 6438 1144APAC