Remediation Done Right: Fast. Accurate. Transparent.

Automation, address location services, returned mail management, and real‑time reporting work together to simplify customer remediation and support trust throughout execution.

As executives push to remediate impacted customers faster, it is essential that organizations have a robust Customer Remediation execution program. With the constant drive to improve operational efficiency and leverage AI to automate workflows, it’s important not to lose sight of the core processes that form the foundation of a strong execution program. Issues management takes time, execution shouldn’t.

Across the industry, execution often takes weeks or even longer — sometimes up to a month — to get funds into the hands of customers once impacted accounts are identified. The complexities of remediation within your organization can span a range of challenges: manual processes, resource limitations, disconnected technology platforms, vendors with long lead times, and volume constraints associated with large-scale events.

To help organizations navigate the increasingly complex execution landscape, the Broadridge Customer Remediation Engine^SM provides end-to-end payment processing. Our workflow allows organizations to take prompt proactive action to mitigate risk and promote compliance and transparency across the enterprise. Outlined below are the core processes that underpin our execution workflow.

1. Data validation

We validate account data upfront to confirm completeness and accuracy, helping prevent processing delays and downstream execution issues.

2. Letter programming

Broadridge composition tools allow for highly customized letters to deliver messages that reflects the specific circumstances of each account holder.

3. Address updates

Customer addresses are kept current through NCOA updates and targeted skip tracing, helping reduce returned mail and improve delivery rates.

4. Office of Foreign Assets Control (OFAC)

All payments are screened against OFAC sanctions lists to ensure full regulatory compliance and mitigate legal risk.

5. Printing & mailing

Every communication reflects your brand, so accuracy and consistency matter. Business teams approve samples before production, print controls catch issues during printing, and mailed correspondence is securely stored in a central repository for easy audit or regulatory retrieval.

6. Returned mail

Automated returned mail workflows eliminate the need to handle large volumes of physical mail pieces while providing visibility into delivery outcomes.

7. Reissue processing

The Customer Remediation Engine^SM equips customer service teams with intuitive tools that speeds up resolution and improves the customer experience.

8. Due diligence letters

To improve check cashing rates, we send a due diligence notice midway between check issuance and the void date. This reminder prompts customers to act before checks expire and includes clear steps for requesting a reissue if a check has been lost.

9. Close-out/escheatment

Once valid checks have been cashed and only stale-dated and/or voided checks remain; unclaimed funds can either be returned or handled through Broadridge’s escheatment process. After transfers are complete, the remediation event can be formally closed, providing transparency and final closure.

10. Reporting

End-to-end visibility provides real-time insight into every remediation event. Tracking each payment and mail piece with daily updates helps teams monitor progress and respond confidently to leadership, regulators, and customers. A final executive report summarizes the outcome.