Australian business leaders are forging a distinct digital transformation path – one that prioritises resilience, regulatory compliance, and data excellence while maintaining a strong commitment to innovation.
Drawing on quantitative data from Broadridge’s 2025 Digital Transformation & Next-Gen Technology Study, this report provides a dedicated Australian perspective. It combines this data with qualitative insights from senior Australian financial leaders to explore the challenges and opportunities that will shape the industry's future.
If you had a magic wand to accelerate your firm’s digital transformation,
what would you ask for?
Australian financial firms show a notable paradox: despite rating their platform maturity below global peers, they outperform in analytics. Only a third view their cloud platforms as advanced, yet two‑thirds use analytics for real‑time insights—well above the global average, thanks to stronger data foundations and fewer issues with quality or silos.
Australia’s AI strategy reflects maturity and long-term focus. Despite higher adoption of AI and GenAI than global peers, firms prioritise building capabilities over quick returns—laying strong foundations before pursuing revenue-driven uses.
Australian firms take a pragmatic, inside-out approach to digital transformation—focusing on investments that enhance customer experience and employee confidence. Rather than chasing speculative growth, they prioritise trust, loyalty, and measurable value for the stakeholders most vital to long-term performance.
Companies are directing investment toward improving the end-to-end customer journey, developing and supporting their workforce, and funding initiatives backed by strong, well-defined business cases.