Accelerating Private Credit Growth Through Automation and Outsourcing

Overview

A Family Office Positioned for Growth in Private Credit

A Hong Kong-headquartered family office specializing in multi-asset alternative investments, with expertise spanning fixed income, real estate, and debt capital markets. The firm has developed a reputation for structured financing and liquidity solutions that help corporates unable to secure banking loans.

As part of its strategic growth plan, the family office was launching a private credit fund and needed robust operational support to execute its strategy efficiently. Running a lean internal team, the client sought institutional grade tools and expertise that would allow them to scale without a significant increase in headcount.

Challenge

Overcoming Manual Processes, Operational Risk, and Scalability Limits

The family office had historically relied on spreadsheets to manage its investment portfolio. While manageable in the early stages, this approach created several significant challenges as the complexity of its private credit activities grew:

• Manual processes and inefficiencies: Data from third parties had to be entered manually into spreadsheets, increasing the risk of errors and inconsistencies.
• Operational risk exposure: Manual inputs and fragmented workflows left the firm vulnerable to reconciliation errors and reporting delays.
• Resource constraints: With a small internal operations team, the client had limited capacity to expand processes or handle the growing volume of transactions.
• Scalability limitations: The lack of a purpose-built portfolio management system raised concerns about whether the firm could maintain accuracy, transparency, and agility as it launched and grew its private credit fund.

The family office needed a solution that could both streamline portfolio management and provide reliable back-office support, enabling the core team to focus on investment decision-making and client needs.

Solution

An Integrated Model: Technology + Managed Services

The client engaged Broadridge to provide an integrated solution combining technology and managed services:

Technology: Broadridge’s private credit investment platform (Sentry)

• Implemented as the office’s private credit fund portfolio management and loan administration system.
• Provides workflow automation, reducing reliance on spreadsheets.
• Offers broad connectivity, including the ability to upload listed bond trades via third party platforms giving the client a holistic, consolidated view of all portfolio positions.
• Supports front-office decision-making by capturing and structuring data such as loan repayments, cashflows, and upcoming interest obligations, enabling forward-looking analysis and scenario modelling. Investment teams can assess options such as whether to restructure a loan, hedge interest rate exposure, or adjust leverage strategies.
• Built-in communication tools allow for enhanced interaction and direct engagement with borrowers, including automated delivery of statements and alerts for upcoming payments.

Managed Services: Business Process Outsourcing (BPO)

• Broadridge extended the client’s back-office capacity by acting as a dedicated loan support team.
• Our BPO team supports this family office with:
• Loan agreement management and data maintenance
• Cashflow and interest accrual reconciliation
• Monitoring borrower payments and conducting outreach for outstanding items
• Oversight of client reporting, including escalation and resolution of open issues prior to distribution

Benefits

Efficiency, Accuracy, and Scalable Growth for the Private Credit Fund

Through the combination of Sentry and Broadridge’s BPO services, the family office transformed both its operational and investment management capabilities. On the operations side, automation replaced manual processes, reducing reliance on spreadsheets and significantly lowering the risk of human error. This new level of accuracy and efficiency accelerated reconciliations, streamlined reporting, and removed bottlenecks, allowing the firm to execute with greater confidence. At the same time, the BPO team expanded the client’s operational capacity, managing loan agreements, reconciliation workflows, borrower outreach, and issue resolution. This ensured that reporting was accurate, timely, and investor-ready, while freeing the family office’s lean team to focus on higher-value activity.

For the front office, Sentry provided full visibility into portfolio positions and loan-level data, enabling the investment team to make more informed, forward-looking decisions. With access to repayment schedules, upcoming interest obligations, and performance trends, the team could quickly assess scenarios such as whether to restructure a loan, hedge exposures, or adjust leverage strategies. The solution also enhanced transparency and borrower interaction, with built-in communication capabilities that automate the distribution of statements, reminders, and payment notices.

Together, this integrated model gave the family office both the tools and the operational support to move quickly, scale efficiently, and launch its private credit fund with confidence.