Broadridge Communications CloudSM
Create, deliver, receive, and manage omni-channel communications and customer engagement with a single, end-to-end communications platform.
Expect more from your customer communications platform
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Deliver via print, web, mobile, email, SMS, microsites, and more
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Honor customer preferences and provide multiple payment options
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Ensure a consistent omni-channel experience
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Capture and manage inbound messages, forms, and documents from any channel
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Create dynamic transactional, regulatory, and marketing communications
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Deliver precisely targeted, relevant content
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Make it easy for customers to make payments and take action
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Streamline archival and records management
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Gain a holistic customer view
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Simplify communications management via dashboards and reports
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Increase visibility throughout the customer journey
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Reduce the need for multiple platforms
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Implement only the modules you need
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Connect to existing tools, data, and processes
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Utilize powerful self-service tools
Execute your print-to-digital strategies with the Broadridge Communications Cloud
Our flexible, modular solution connects to your existing tools, data, and processes. Open APIs ease integration and improve efficiency.
Transform the communications experience across all channels with self-service and managed service options.
Collect customer data and attributes for simplified and centralized identity validation and communication preferences.
Leverage one next-gen repository for data insights, regulatory compliance, omni-channel delivery, workflows, records management, reporting, and more.
Deliver across print and mail, interactive microsites, email, SMS, web and mobile app presentment, online banking, personal cloud services, and more. Automate inbound mail processes with intelligent capture and workflow capabilities. Drive timely payments and support next-best actions.
Manage, track, and measure the effectiveness of your communications with intuitive dashboards and visual displays.
Wealth InFocus delivers a cutting-edge communications experience that improves client engagement, enhances investor connections with advisors, and drives digital transformation.
Discover Wealth InFocus
Customer Communications FAQs
Omni-channel communications connects print, email, text, web, mobile, and more, to deliver a consistent, personalized customer experience. Unlike managing channels separately, it coordinates content, customer preferences, and delivery workflows across touchpoints. This helps customers access relevant information through their preferred channels while helping businesses reduce fragmented experiences, strengthen engagement, and improve operational efficiency. It also supports digital adoption without leaving behind customers who prefer print.
Broadridge helps businesses create, deliver, and manage personalized print and digital communications through the Broadridge Communications Cloud. The platform connects content creation, customer preferences, delivery, archiving, and analytics. Processing more than eight billion customer communications annually, Broadridge brings proven scale and a consultative service approach to mission-critical communications.
Yes. Broadridge supports coordinated print and digital communications so businesses can expand digital delivery while continuing to serve customers who prefer print. Centralized preference management helps align delivery with customer choices and business rules. Print-to-digital bridges encourage customers to engage digitally, allowing businesses to modernize over time. Broadridge combines digital capabilities with established print and postal expertise to support both channels as customer needs evolve.
Modernizing communications across print and digital can help reduce costs by simplifying legacy systems, reducing duplicate effort, automating communications workflows, and encouraging digital adoption.
Broadridge helps clients support compliance in customer communications through industry knowledge, content review and approval processes, production controls, tracking and reporting, and safeguards for sensitive customer information. These capabilities support oversight across print and digital communications and help clients document communications activity. Broadridge also brings experience with industry-specific requirements, including state-specific insurance communications regulations. Available controls vary by solution and service; clients remain responsible for determining applicable legal requirements and approving content.
Broadridge provides dashboards and reporting to help businesses track communications operations and measure customer engagement. Depending on the services used, insights can include production status, mailing turnaround, postage, customer actions, digital engagement activity, and more. Secure web-based access and standard or customized reports help teams identify issues and opportunities. These insights, combined with Broadridge’s communications expertise, support ongoing improvements to operational performance and customer experiences.