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Access the latest news, analysis and trends impacting your business.

Communications and Customer Experience

Make an impact with your transactional, regulatory, and marketing communications

Broadridge brings an unparalleled depth of insight and expertise to streamlining, digitizing, and optimizing transactional, regulatory, and marketing communications. We specialize in digital transformation—from benchmarking and strategy through execution—helping to increase efficiencies, reduce costs, and optimize impact across touch points.

Where operational excellence and customer experience meet

Increase customer engagement and optimize the path from print to digital. Our deep knowledge of communications across industries and our understanding of client requirements allows us to provide best practices that drive measurable results.

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Audit, Benchmarking, and Insights
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Customer Journey Mapping
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Print and Digital Transformation Strategy
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Information Design and Content Development
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Touchpoint Analysis and Optimization
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Preference Management

Communication Strategy and Transformation

Evolve your strategy to meet customer expectations for personalized and engaging communications regardless of delivery channel or communication type.  Our team evaluates your current communications management ecosystem, including composition solutions, software, platforms, content, and print and digital delivery.  From document creation through document output, we strategize, benchmark, and implement process improvements and technology optimizations to address communication transformation initiatives that best meet your long-term objectives.

Information Design

Improve your customer and prospect interactions with a comprehensive communications design and content strategy.  Our team provides subject matter expertise on the redesign of smarter print and digital customer communications, including transactional, regulatory, and marketing.  Using a “digital first” approach, we assure designs can be implemented efficiently across all channels with the flexibility to support continuous improvement.  We provide the content strategy, concept wireframe design, customer research, technical validation, feasibility analysis, and functional prototyping necessary to deliver an optimal customer experience.

Transition and Change Management

Ensure a smooth transition and execution of your new strategy with our tested tools, comprehensive methodology, and expert resources. By working onsite with your team, our skilled transition consultants perform the following transition and change management activities to ensure your people, processes, and technology deliver the best outcomes: Resource Alignment, Communication Planning, Program Management, Application Management, and Transition Documentation.

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Use Your Communications to Grow Your Business

Increase the impact of your print and digital communications with an integrated approach that creates revenue opportunities and builds brand loyalty.

How We Can Help

Actionable insight. Proven execution.

8
Areas of expertise.
30+
Years of experience.
$4B+
In annual revenues.
Photo: Telecom sales rep meets with a new customer, demonstrating electronic communications capabilities Photo: Telecom sales rep meets with a new customer, demonstrating electronic communications capabilities

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what’s next for you

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