Cross-Border Distribution Enablement Client Resources

Customer Complaints Procedure

All complaints that reach Acolin are treated with reasonable diligence and seriousness. Our internal policies are designed in such a way, to ensure that every complaint is dealt with in a fair, transparent, and proactive manner in order to guarantee the satisfaction of our customers.

Acolin has established fixed lines of communication by which complaints are forwarded and the relevant parties are involved. Furthermore, we have also implemented measures to establish a direct line of communication between us cooperation partners and investors.

Our compliance department is directly involved in the handling of every complaint. Not only is it involved in the decision-making-process, but also assures the fulfilment of detailed documentation duties. Internal controls have been devised in order to ensure the effectiveness and transparency of our internal complaints handling policies and its underlying processes.

We kindly ask you to share any complaints directly with your Acolin contact person or contact our compliance department at complaints@acolin.com or by mail.

Acolin Europe AG
Line-Eid-Straße 6
D – 78467 Konstanz
Phone +49 (0)75 31 209 00 70

Imprint

The individual companies and their representatives are listed below:

1. Acolin Holding AG
Maintower
Thurgauerstrasse 36/38
8050 Zurich
Switzerland
Phone: +41 44 396 96 96
info@acolin.com

Registered office: Zurich, Commercial register: No. CHE-108.534.754

Acolin Holding AG’s authorised representatives/Board of Directors (Verwaltungsrat): Theo Splinter, Alex Erickson, Gerhard Roth.

2. Acolin Fund Services AG
Maintower
Thurgauerstrasse 36/38
8050 Zurich
Switzerland
Phone: +41 44 396 96 96
info@acolin.com

Registered Office: Zurich, Commercial register: No. CHE-167.407.714

Acolin Fund Services AG’s authorised representatives/Board of Directors (Verwaltungsrat): Gerhard Roth, Theo Splinter, Stephan Hofer.

3. Acolin InfoTech AG
Maintower
Thurgauerstrasse 36/38
8050 Zurich
Switzerland
Phone: +41 44 396 96 96
info@acolin.com

Registered Office: Zurich, Commercial register: No. CHE-320.307.992

Acolin InfoTech AG’s authorised representatives/Board of Directors (Verwaltungsrat): Gerhard Roth, Matthias Schrödter.

4. Acolin Europe AG
Line-Eid-Straße 6
D-78467 Konstanz
Germany
Phone: +49 7531 209 00 70
info@acolin.com

Registered office: Konstanz, Commercial register: Local Court Freiburg, HRB 720276

Acolin Europe AG’s authorised representative(s)/Executive Board (Vorstand): Neil Stiefel, Dr. Franz Graf von Schwerin.

Supervisory Authority:
Federal Financial Supervisory Authority
Graurheindorfer Straße 108
53117 Bonn
Germany
and Marie-Curie-Str. 24-28
60439 Frankfurt/Main
Germany
Internet: www.bafin.de
BAK Nr. 135649

Acolin Europe AG is assigned to the EdW (Entschädigungseinrichtung der Wertpapierhandelsunternehmen).

5. Acolin Group Ltd.
12 Arthur Street
London EC4R 9AB
United Kingdom
info@acolin.com

Registered office: London, Commercial register: No. 07468333

Acolin Group Ltd.’s authorised representatives/Board of Directors:
Jonathan Campion, Thomas Patrick Carey, Hafiz Wong, Craig Andrew Brighten.

The competent supervisory authority in Switzerland is the Swiss Financial Market Supervisory Authority FINMA, in Germany the Bundesanstalt für Finanzdienstleistungsaufsicht (BaFin).

Representative for issues related to data protection within the European Union, in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (General Data Protection Regulation) is:

Acolin Europe AG
Line-Eid-Straße 6
D-78467 Konstanz
Germany
Phone: +49 7531 209 00 70
info@acolin.com

Representative for issues related to data protection in Switzerland is:
Acolin Fund Services AG
Maintower
Thurgauerstrasse 36/38
8050 Zurich
Switzerland
Phone: +41 44 396 96 96
info@acolin.com

If you have questions on data protection matters, please contact our data protection officer at dataprivacy@acolin.com.