Overview
As financial institutions respond to T+1, extended trading hours and growing demands for operational resilience, many are reassessing how and where critical post-trade and middle office functions are performed.
A global investment bank sought to strengthen its operating model by reducing concentration risk, diversifying delivery, and accessing skilled talent within the UK and European regulatory environment. The firm needed a scalable, onshore and near-shore operating capability that could enhance continuity, improve efficiency, and support operations across the trade lifecycle with minimal disruption.
Broadridge responded by establishing a strategic BPO delivery hub in Glasgow, extending its global operating footprint and delivering technology-led operational support across middle office operations, corporate actions, and static data management. The result is a more resilient, flexible, and scalable operating model designed to support operational performance today and growth over time.
The client
- Global investment bank
- Complex capital markets operating environment
- Focused on operational resilience, geographic diversification, and scalable support
The challenge
- Pressure to support an evolving market structure, including T+1 settlement across Europe, extended trading hours, and increasing operational complexity
- Rising demand for greater operational resilience and continuity across the trade lifecycle
- Requirement for a transition approach that minimises disruption to existing workflows and controls
- Need to reduce concentration risk by diversifying operational delivery locations
- Need for access to highly skilled financial services talent in the UK and European regulatory environment
Broadridge solution
- Established a strategic BPO delivery hub in Glasgow to strengthen global operational support and provide onshore and near-shore delivery capabilities
- Delivered technology-led business process outsourcing services across key functions including middle office operations, corporate actions, and static data management
- Supported activities spanning trade support, transaction processing, reconciliations, operational oversight, corporate actions and income processing, and reference and account data management
- Combined regulatory proximity, deep local financial services talent, and scalable delivery to support both immediate client needs and longer-term operating model evolution
- Designed the transition approach to integrate smoothly with existing workflows while enhancing resilience, efficiency, and control
Results
- Stronger operational resilience through a more diversified global delivery model
- Access to cost-efficient, onshore and near-shore support within the UK and European regulatory environment
- Scalable operational capacity across critical post-trade and middle office functions
- Improved continuity and control with a transition model designed to minimise disruption
Why Broadridge
Broadridge combines deep capital markets expertise, global operating scale, and technology-led delivery to help financial institutions modernise operational models with greater resilience, efficiency, and control.
From middle-office operations and corporate actions to static data management and trade lifecycle support, Broadridge helps firms build flexible, future-ready operating models designed to meet today’s market demands. These models have already helped our clients increase productivity by 30%, with a clear path to 50%. As a result, clients can realise meaningful savings from day one.