Five Strategies for Retirement CX
- Make it convenient. We live in an increasingly digital world – and capitalizing on that can dramatically increase retirement-program enrollment. For example, enrollment opt-ins are 75% more likely when communications include a text short code for anywhere, anytime, instant enrollment.
- Make it simple. There’s an extensive body of work that explores choice. The bottom line: Provide too many options, and analysis paralysis kicks in. Automatic enrollment and plan design that narrow choices for enrollees and existing participants alike can help boost both participation and satisfaction. Effective plan level/sponsor level defaults may be:
- Pre-built into packages
Broadridge can help.
Organizational, technological, regulatory and legislative changes are a constant. Effective retirement programs take these changes in stride. Broadridge helps plan providers deliver efficient, convenient and compelling experiences, making it easier for employees to enroll, invest and, ultimately retire on a more predictable, profitable timetable. To learn how to enhance CX, ease investment decisions and bolster trust, contact us today.