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Part of the webinar blog series "Utilities Webinar: Communications and CX Trends for 2018."
We featured the latest customer experience, billing and payment insights for the utilities industry at our recent webinar, “Communications and Customer Experience Trends for 2018,” with guest speakers Scott Johnson and Noah Solomon from Chartwell, Inc.
How do we replicate the convenience of print in a digital world? We make it as easy as possible for customers. For example, your customer is notified when their bill is available in their preferred channel and then they just click to pay, set a reminder, etc. When this experience is applied across 25-30 relationships, the benefits become apparent. Now, imagine multiplying that across 5,000 brands, working together to drive connections and simplify digital adoption. That’s what we call the Broadridge Network Effect.
By taking a customer-centric approach – and delivering relevant information on your monthly bill or statement to the channels of their choice – your customers will continue to reward you with their business.