Broadridge Strategic Sourcing Group

Supplier Portal

Welcome to the Strategic Sourcing Group (SSG)

At Broadridge, the Strategic Sourcing Group (SSG) supports the organization’s global purchasing needs. SSG manages the full supplier lifecycle, from sourcing and contracting to third-party risk management and payment processing, ensuring consistent, efficient, and compliant operations across our global organization.

We work with a broad network of suppliers, including small and diverse businesses, to deliver high-quality goods and services at competitive value, supporting Broadridge’s ability to serve clients globally.

Operating Model and Platform

Broadridge manages its procurement and supplier interactions through the Zycus Source-to-Pay (S2P) platform. The Zycus Supplier Network (ZSN) is the PRIMARY CHANNEL for supplier registration (Globally), in addition to suppliers who are providing goods / services in North America, they have the capability to perform invoice submission for POs, and check payment / processing status for invoices submitted.

Suppliers are expected to use ZSN and designated Accounts Payable channels to ensure accurate processing, timely payments, and full visibility into transaction status.

Standardized processes enable faster processing, improved transparency, and a consistent experience for all suppliers.

Zycus S2P enables suppliers to:

Participate in sourcing events
Manage contracts
Submit invoices
Track payment status

Supplier Journey Overview

Invitation → Registration (ZSN) → Review → Approval → Purchasing Activity → Invoice Submission → Payment Tracking

Completing registration does not automatically guarantee approval as a supplier.

Before You Register on ZSN

To ensure a smooth registration process, suppliers should have the following information available:

Legal company name (as registered for tax purposes)
Tax documentation
Banking information
Primary business contact
Accounts Receivable contact

Tips for Successful Registration

Ensure the registrant is authorized to provide tax and banking information
Add additional users after initial registration is complete
Use existing Zycus login credentials if already registered with another client

Prospective (Potential) Suppliers

At Broadridge, we seek to collaborate with innovative and dependable partners who can support us in delivering exceptional value to our clients and stakeholders. If you have received an email from Broadridge inviting you to become an approved supplier, then please register utilizing the Zycus Supplier Network (ZSN) link that’s indicated in that email invitation.

Active (Operational) Suppliers: Enhancing Your Partnership

As an active supplier, you play a critical role in delivering value. Suppliers should use the Zycus Supplier Network (ZSN) as the primary method to manage supplier information, upload invoices, and perform payment tracking activities.

Invoice Submission & Payment Guidance (U.S. & Canada)

To ensure timely processing and payment, suppliers must follow these practices:

Options to Submit Invoices:

Designated Accounts Payable invoice email
ZSN portal

Invoicing Requirements:

PO invoices must include a valid PO number
Non-PO invoices must include the Broadridge requestor and GL account coding

Track Invoice & Payment Status

ZSN should be used as the FIRST STOP for invoice and payment status.

With ZSN, suppliers can:

View invoice status in real time
Confirm processing
Monitor payments anytime

In most cases, checking ZSN is faster than contacting the Accounts Payable team directly.

Avoid Sending Invoices to Individuals. Invoices sent directly to Broadridge employees are not captured in the system and may result in payment delays. Always use the approved submission channels noted above.

Common Mistakes That Cause Delays

Missing PO Number
Missing NON-PO requestor name and or GL account coding (contact requestor for details)
Sending invoices to individuals
Incomplete registration details
Not checking ZSN before contacting support

Recommended Supplier Contacts

Primary business contact
Accounts Receivable contact
Contracting contact

Frequently Asked Questions (Prospective Suppliers)

All selected and eligible suppliers will be invited by Broadridge via email to register on the ZSN platform. This email will guide suppliers on how to complete the registration process and will include a link to access the ZSN portal. If further assistance is required, then please email SupplierPortalSupport@broadridge.com.

At this time, companies must first be invited by Broadridge via email to register for ZSN, and no unsolicited supplier requests for registration will be accepted. We feel it important to first provide opportunities to our current already-approved suppliers before reaching out to new ones.

Yes. If your email address is already registered with ZSN for another client, please use the Zycus registration invitation email that you receive, log in with your existing credentials, and then link to Broadridge.

Yes, the primary ZSN user can forward the supplier registration link email to an additional person in your company to register themselves on the system. However, when the additional user registers, a one-time password (OTP) will be sent to the primary user’s email address. This OTP will need to be forwarded by the primary user to that additional user, which will then allow the additional user to complete their supplier registration process.

No, the link you receive for banking and tax information is tied to that individual’s contact information only. Other members of your organization can be assigned as contacts and given roles within ZSN to perform specific duties and functions related to banking and tax. You can register and add these contacts yourself, or contact SupplierPortalSupport@broadridge.com in order to resend the registration link to another contact within your organization with the authority to update banking and tax information.

Editable fields within ZSN have embedded help text, which explains the information that’s required.

Yes, please register in order to maintain current company information and contacts, and also to be considered for future sourcing events. Broadridge is utilizing ZSN to maintain all supplier records moving forward.

Yes, please register as Broadridge is utilizing ZSN to maintain all supplier records moving forward. It is acceptable for you to continue submitting invoices through the existing email channels. However, it is extremely important for your company to indicate on your invoice either the Purchase Order number (if a PO is provided), or the name of the specific Broadridge contact who engaged your company.

No, there is no cost to suppliers for utilizing ZSN.

Frequently Asked Questions (Registered Suppliers)

Once logged in to ZSN, select the help feature in the upper right-hand corner of the screen. From here you can access Zycus instructional videos, or suppliers can utilize Merlin Supplier Help Bot for general inquiries and assistance (i.e. user registration, additional reference documentation, etc). You can also reach out to the Broadridge system administration team for assistance at SupplierPortalSupport@broadridge.com.

Only those who have been emailed a registration link can register and log-in to ZSN. Creating additional supplier registrations for the same supplier will create duplicate supplier company records, which will cause confusion.

Once initial registration is complete, your company’s primary contact can add new additional contacts directly from their ZSN account. After Broadridge approves those new contacts, then an email will be sent from Zycus with a registration link to those new users to complete the registration process.

All contacts at a supplier who interact with Broadridge should register on ZSN. The goal is to leverage ZSN across your company to keep information up-to-date and securely maintained. This will enable Broadridge to utilize the full suite of tools available in Zycus at all supplier touchpoints.

All registered users in ZSN for your company can review, add, and delete company contacts in Zycus by following the steps below:

Login to Zycus Supplier Network > Click on the Broadridge logo (left side of screen) > Go to Accounts > My Companies > Under Action, click on “Edit”

To edit profile details, follow the below steps:

Click on the Account Initial (top-right side of the portal) > Go to Account Settings > Click on the pencil icon to edit Account Details

You may submit an email request for status to APShared.Services@broadridge.com. Please clearly identify your company name that’s on the invoice, as well as the invoice number, date and amount.

Need Help?

For support with ZSN or procurement-related inquiries:

Access ZSN’s in-platform help features, including tutorials and the Merlin Help Bot.

Contact Broadridge system support at SupplierPortalSupport@broadridge.com.

Check ZSN before contacting support for invoice or payment status.

Contact Us

For questions about Broadridge’s procurement policies or the Zycus platform, submit your inquiry via our Contact Form.

Important: This form is not intended for unsolicited business proposals. Such inquiries will not receive a response

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