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Consumer Preference and Profile Management

Verify consumer identities and manage preferences efficiently

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Consumer Preference and Profile Management from Broadridge streamlines customer profile management — from initial identity validation to the capture, maintenance and audit of their preferences across all channels. Plus, it helps insurance companies build better connections, capture attention and increase brand loyalty by enabling customers to securely manage their own delivery instructions.

Build comprehensive consumer profiles

Combine customer information with data derived from their use of channels and third-party sources to generate comprehensive and consensual profiles that help you to better understand their needs and deliver communications when, where and how they prefer.

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Validate Consumer Identities
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Simplify Preference Management
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Manage Paper Suppression
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Maintain Consumer Profiles
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Support Brands with Hosted UI
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Address Compliance Needs
Profile management
Management tools

Securely verify identities with validators and protocols

Upon submission of information, customer identities are verified with leading third-party validators and an out-of-band management facility.

Build and Oversee Optimal Customer Profiles

Consumer Preference and Profile Management

Supporting all channels, all customers

  • Validates customer identities and empowers them to maintain their profile information, including preferences for paperless delivery of bills, policies, notices and letters
  • Manages delivery and notification preferences across all channels

 

  • Supports control at the enterprise, business-unit and document-type level
  • Aggregates customer preferences into a single view for consolidated insight
  • Integrates with print to suppress paper documents for reduced costs
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Reimagine Communications

Reimagine essential communications as an opportunity to drive customer engagement, efficiencies and business results.

How We Can Help

A robust platform, delivering 5B+ communications annually

80%+
North American households reached.
5K+
Brands trust Broadridge to deliver their essential communications.
95%
U.S. consumers connect to the channels in the Communications Cloud.

“Companies across various industry verticals, distributing five billion essential customer communications annually, have already signed up to participate in this new Broadridge digital network.”

Doug DeSchutter
Doug DeSchutter icon_social_linkedin
President, Broadridge Customer Communications
Resource

Broadridge Communications CloudSM

The Broadridge Communications Cloud engages customers with dynamic, omni-channel essential communications, enabling brands and consumers to interact in new ways.
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Photo: Telecom sales rep meets with a new customer, demonstrating electronic communications capabilities Photo: Telecom sales rep meets with a new customer, demonstrating electronic communications capabilities

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Insurance

Broadridge Communications CloudSM

Reach, engage, transform and control your communications from one integrated platform.
Data Management and Archival
Rapid Onboarding
Consumer Preference and Profile Management
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