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When it comes to CX and communications, customer expectations are rising, and the stakes are high. Six in ten consumers agree that most companies need to improve the experiences they deliver. Is your experience hitting the mark? If not, your retention rates may be at risk. Over 40% of the consumers we surveyed noted they have stopped doing business with a company that failed to deliver a good, personalized experience.
Join us on Wednesday, February 24 at 1pm ET as we reveal our third annual CX and Communications Trends survey results based on the responses of 3,000 North American consumers. You will learn:
This is one webinar you won’t want to miss. We look forward to having you join us!
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