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Buckle Up: Eight bold predictions for how financial services will transform radically

The 2026 Predictions are here. From AI’s “great awakening” and the rise of tokenized markets to the race for interoperability and quantum readiness, these insights reveal the innovations and market trends that will shape the next era of financial services.
THE NEXT PERSPECTIVE
THE NEXT PERSPECTIVE

Four Ps for AI success: a pragmatic path through the Hype Cycle™

The Gartner® Hype Cycle™ report notes that “AI adoption continues to accelerate in banking, with 77% of banking CIOs reporting active or planned AI deployments in the current year, according to the 2025 Gartner CIO and Technology Executive Survey”—yet the real challenge is achieving impact at scale.
NEXT NUMBERS
NEXT NUMBERS

The missed opportunity to deliver real
customer delight

Broadridge’s 7th annual CX & Communications Study highlights a hard truth: 71% of consumers say companies still need to improve customer experience (CX), and communications are the biggest lever. Customers want clearer messages, better timing, and smoother cross-channel experiences.