In volatile times, robust, flexible, and efficient managed support services technology and infrastructure are essential in helping firms maintain their operations. Despite Covid-19 pandemic-related market volatility causing a surge in trading volumes in 2020, with equity, fixed income and option trading up 150–200% year-on-year, Broadridge’s clients were insulated from the effects through well-established business continuity procedures built into its technology and operations offerings. The firm’s agile and scalable Business Process Outsourcing (BPO) operating model is trusted to handle peak volumes, even in the most unprecedented times. Broadridge’s operational resiliency framework was activated at the early stage of the pandemic and its teams were 100% operational around the globe within weeks of moving to mandated remote working.