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Member Service and Engagement

Make an impact with your correspondence, statements, bills and wellness programs

Merging high-volume communications with targeted and personalized health, benefit, and behavioral messaging can provide better outcomes while reducing operational expenses.

Included Products

Omni-channel Delivery

Deliver your communications across digital, email, SMS and emerging channels, such as microsites and personal cloud service while optimizing print and maximizing postage discounts.
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Engagement Tools

Engage members with relevant, interactive content – from promotions for living a healthy lifestyle to maximizing benefits, from reducing shared expense to managing chronic health conditions.
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Flexible Composition Solutions

Leverage our self-service or managed service print and digital composition tools.
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Direct Marketing

Attract and engage members while simplifying your direct marketing efforts.

Reporting Dashboards

Access and analyze metrics on cost savings and business efficiency gains.
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Identity and Preference Management

Collect member data and attributes for simplified and centralized identity validation and management of communication preferences.
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Information Management

Traditional static archives becomes dynamic and intelligent with the ability to identify trends, reveal member insights, and gain strategic value.
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Member Service and Engagement Communications

  • Explanation of Benefits (EOB) with checks
  • Premium bills
  • Letters and general correspondence
  • Appeals communications and forms
  • Chronic health management and healthy living programs
  • Direct marketing
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Digitally Transform Your Member and Patient Communications

Find out how the Broadridge Communications CloudSM makes it easy for healthcare payers and providers to create, deliver and manage omni-channel communications.

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Solutions for Healthcare

Member and Patient Experience and Communications

Solutions designed for the engagement lifecycle.
Enhance marketing and sales, empower agents and brokers, and engage members
Onboard members with personalized documents and experiences, including ID cards and welcome kits
Make an impact with your correspondence, statements, bills and wellness programs
Optimize and customize patient communications, including statements, Explanation of Payment (EOP) and claims
Communications and Customer Experience Consulting
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