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eBook

Uncovering Member Insights

The power of strategic health insurance communications.

Uncovering Member Insights
posted February 1 2019
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We commissioned The Center for Generational Kinetics to survey members about their communication preferences, payment behaviors and thoughts on emerging technologies. This exciting research unveils how insurers can not only maximize communications to enhance relationships with existing members, but also attract new ones. Get a sneak peek or download the full report.

Communication Solutions Designed to Support the Wellness Journey

Broadridge helps insurers transform their customer communications into personalized, engaging experiences across the wellness journey – from member acquisition to population health management. Our technology-driven communication solutions – including document composition, print and digital delivery, postal optimization, archival, and analytics – reduce costs, deliver insights, and satisfy growing member demand for omni-channel communications.

As the leader in communications – delivering 7 billion annual customer communications and reaching 80%+ of North America households – we’re passionate about making every communication more valuable.              Contact us today.

VIEW THE REPORT

Resource
Moving Health Forward
Podcast
Episode 9: “Diagnosing Health Insurer Communications” with Jeremy Urbas
Infographic
Rx for Insurer Communications
Press Release Content icon Press Release Content icon Press Release Content icon
Press Release
Nearly Half of Surveyed Health Insurance Members Would Switch Providers Because of Communications Issues
Millennials are least satisfied with content and quality of health insurance communication, Broadridge survey finds.
White Paper Content icon White Paper Content icon
White Paper
The 5 Cs of Member Communications
Transform your communications with the 5 Cs: consistent, continuity, context, content-rich and creative.
Case Study
StatementPacks® Reduce Operational Costs For Large Health Plan
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Healthcare Communication Solutions

Improve the member and patient experience across the wellness journey.
Broadridge Communications Cloud for Healthcare