Transfer Agent Services

Frequently Asked Questions

Account Access

How do I access my account?

Broadridge offers online access to your account to provide you with the information you need, when you need it.

  • Open an online account – most corporations provide online access for their shareholders. If applicable, you should have received an Account Number and PIN via mail. If you did not receive an Account Number and PIN, please contact us at
    1-877-830-4936 to determine if your account is eligible for online access.
  • To change a PIN or retrieve a lost PIN, please call us at 1-877-830-4936.

Lost Certificates

How do I replace a lost certificate?

If you have lost your share certificate(s), please follow these steps:

Step 1: Notify Broadridge in writing**

Notification via fax to: 215-553-5402; attention Lost Securities Dept

Notification via letter to: Regular Mail

Lost Securities Department
Broadridge Corporate Issuer Solutions
PO Box 1342
Brentwood, NY 11717

OR

Overnight Mail

Lost Securities Department
Broadridge Corporate Issuer Solutions
1155 Long Island Avenue
Edgewood, NY 11717-0718

Notification via email: Shareholder@broadridge.com – attach a copy of your signed letter to your email.

** Important - Please provide the name of security, the certificate number(s), the name of the registered owner(s), the registered address, the number of shares, and the last four digits of the SSN associated with the account. If known please provide the account number on your written correspondence **

Broadridge will send you the documents necessary to obtain replacement certificates along with instructions to complete them. Please note that there is a fee associated with the replacement of certificates and the amount due will be included in the paperwork received.

Step 2: Complete and return paperwork

IMPORTANT: Please indicate if the registered stockholder is deceased so the appropriate documents may be forwarded to you. If you do not have this information, you should call our Lost Securities Department at 1-877-830-4936.

Direct Stock Purchase Plans (DSPP) and Dividend Reinvestment Plans (DRIP)

What are Direct Stock Purchase Plans and Dividend Reinvestment Plans?

Dividend Reinvest Plans (DRIP) and Direct Stock Purchase Plans (DSPP) are plans provided on behalf of corporations to simplify investment activity. DSPPs offer investors the opportunity to buy shares directly from the corporation, via the transfer agent, often without involving a broker. Some plans do require that investors own a minimum number of shares prior to participating in a plan. The costs associated with DSPPs may be higher or lower than the costs of using a broker.

DRIPs offer shareholders the convenience of reinvesting dividends, minimizing the expense and effort associated with dividend checks.

Note that all shares held in a plan will be in DRS (book-entry) form. Certificates will not be issued for shares held in a plan.

How do I enroll in a DRIP or DSPP plan?

DRIP - You may elect to have your dividends reinvested in any of the following ways:

  • Make the selection via your online account. You will find the information under the "Dividend Payment Options" section of the website.
  • Make the selection by filling out the form on your account statement and returning it to Broadridge.

DSPP – Some companies offer DSPPs, so please visit your online account to determine if a plan is available to you. If so, you may enroll as follows:

  • Make the investment via your online account. You will find the information under the "Plan Purchase Options" section of the website.

How do I change plan elections?

You may change your plan investment decisions by taking the following steps:

  1. Visit your online account and change your investment elections in the appropriate plan section
  2. Change your elections by completing the form on your account statement and returning it to Broadridge

How do I sell shares?

You may sell shares held in a plan by taking one of the following steps:

  1. Transfer shares to your broker via the transfer process (see FAQ "Transfers")
  2. Request that Broadridge facilitate the sale of your shares by completing the form attached to your account statement and returning it to Broadridge

Taxes

When will I receive my 1099?

Form 1099s are typically mailed or sent electronically in January according to IRS guidelines. You should receive your 1099 by mid-February.

How can I obtain a copy of my 1099?

You may download and print a copy of a Broadridge issued 1099 by accessing your online account at www.shareholder.broadridge.com. If you have not established an online account, you may follow the online instructions or contact us via the 800 number on your account statement or at 1-877-830-4936.

Transfers

How do I transfer my stock and retain as registered shares?

If you hold certificates that you wish to transfer, please follow the steps below:

  • Confirm that Broadridge is the transfer agent. The Broadridge name (formerly known as StockTrans, Inc® and StockTrans, a Broadridge® Company) will typically appear on the certificate or you can confirm on the corporation's website
  • Mail your certificates to Broadridge at the address below:
  • Broadridge®
    Att: Stock Transfer Department
    1717 Arch Street
    Suite 1300
    Philadelphia, PA 19103 

  • The certificates must be appropriately signed by all registered holders, exactly as the name(s) appear on the face of the certificate(s) or must be accompanied by a stock power bearing the appropriate signature(s).
  • The signature(s) must be guaranteed by a financial institution participating in an officially recognized Medallion Signature Guarantee Program (see below). Note that this is different from having your signature notarized.
  • Include any additional instructions indicating how you wish the shares to be transferred. These instructions should provide the name, address and social security number for each transferee and should indicate the number of shares to be transferred. In some cases additional documents will be required to complete the transfer.
  • Please see other sections of this website to obtain additional information on transfer requirements and to download selected forms.

If you hold shares in DRS (book-entry, no certificate), please follow the steps below:

  • Confirm that Broadridge is the transfer agent - our name (formerly known as StockTrans, Inc® and StockTrans, a Broadridge® Company) will usually appear on your account statement.
  • Please send us a letter of instruction signed by all registered owners stating your intent to transfer.
  • The letter of instruction must be accompanied by a stock power bearing the appropriate signature(s).
  • The signature(s) must be guaranteed by a financial institution participating in an officially recognized Medallion Signature Guarantee Program (see below). Note that this is different from having your signature notarized.
  • Include any additional instructions indicating how you wish the shares to be transferred. These instructions should provide the name, address and social security number for each transferee and should indicate the number of shares to be transferred. In some cases additional documents will be required to complete the transfer.

How do I transfer registered shares to beneficial or street shares via my broker?

  1. Contact your broker directly
  2. Your broker will ask for some basic information about your account, including:
    • The issuer of the shares
    • The transfer agent name (Broadridge)
    • Your account number (obtain from your statement or online account)
    • The number of shares you wish to transfer
    • Whether you hold your shares in DRS (book-entry) or certificate form
  3. The broker will then have the shares transferred from Broadridge to your brokerage account

How should shares for transfer be mailed to Broadridge?

We recommend that all certificates be sent by registered mail, with a return receipt requested. It is suggested that the shipment be insured for 2% of the current value of the shares. In the event of loss, a surety bond of 2% will be required to replace the certificates. A surety bond is typically obtained by paying a premium to the surety company equal to 2% of the current value of the shares being replaced.

How do I obtain a surety bond?

You may obtain a surety bond from our independent insurance provider, Travelers. Once you notify us of your certificate loss, we will initiate the process for you and then ask that you finalize the paperwork and submit the appropriate payment for processing.

What is a medallion signature guarantee?

The Uniform Commercial Code (UCC) entitles transfer agents and corporate issuers to receive signature guarantees to protect them against fraudulent and unauthorized transfers. Securities and Exchange Commission (SEC) regulations define the financial institutions that are eligible to provide such signature guarantees, e.g., commercial banks, brokers, credit unions, savings and loan institution. Signature Guarantee Programs have been developed and eligible financial institutions which subscribe to such programs are issued "Medallion Guarantee Stamps". Transfer agents are obligated to ensure that such stamps appear on the transfer documents and are entitled to refuse a transfer of shares if a signature is not guaranteed with a stamp. A notary stamp is not acceptable when transferring the ownership of stock.

How can I sell my shares that are held in certificate form?

Broadridge can support the sale of your shares if they are held in DRS (no certificates) as part of a Dividend Reinvest Plan (DRIP), Employee Stock Purchase Plan (ESPP) or Direct Stock Purchase Plan (DSPP). Your corporation you own stock in may also support a stock sale plan. If your shares are not part of such plans, you must take your certificate to a securities broker to sell the shares. There are many options when it comes to securities brokers, so make sure you are choosing one that will best suit your needs. To sell shares that are held in a plan, please refer to the FAQ section on "Stock and Dividend Plans."

Ownership Types

What is a "registered" shareholder?

A registered shareholder is the owner of record on the books of the corporation, generally kept by the transfer agent. The registered shareholder may be an individual, a trust, a broker, etc. Registered shareholders receive dividends, proxies and other communications directly from the corporation via the transfer agent or the corporation directly.

What are "street name shares" or "beneficial shares"?

Securities held in a brokerage account, and registered in the name of the broker or other institution, are referred to as being in "street name" or "beneficial shares." If you keep your stock with your broker in a broker account, you are a "street name" holder and are not directly registered on the company's records as maintained by the transfer agent. Company mailings, including dividends, will reach you through your broker. If you wish to move your shares from registered to beneficial ownership, Broadridge or your broker will help you do so.

What are the more common types of security registrations?

  • Individual Registration - This registration gives sole ownership to the single individual and requires that the person's legal name be used. The use of a first name is desirable. Example: Mary Smith is preferred instead of M Smith.
  • Joint Registration - Several types of Joint Registration exist including Joint Tenants with right of survivorship, Tenants by the Entirety and Tenants in common.
  • Joint Tenants with Rights of Survivorship - This registration is used when two or more individuals have equal claim to the shares. Should one of the parties die, ownership of the shares passes to the surviving tenant(s). Example: Mary Smith & Barbara Smith Jt Ten
  • Tenants In Common - This registration allows an appropriate portion of the shares to pass to the estate of the holder upon the holder's death rather than to the surviving tenant. Example: Mary Smith & Barbara Smith Ten Com
  • Custodial Registration - There are several custodial registrations possible. A custodial registration requires the names of the custodian and the beneficial owner. A custodial registration for a minor is a common form of this registration type. For example: Mary Smith Cust Don Smith NY Unif Trans Min Act.
  • Trust Registration - Registering shares in the name of a Trust requires that specific information be provided: the name of the trust and/or the maker or beneficiary and the date of the trust instrument. For example: Mary Jones Tr U/A dtd 4/15/98 The Mary Jones Trust FBO Mary Jones.

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Broadridge Corporate
Issuer Solutions, Inc.

Broadridge Corporate Issuer Solutions
P.O. Box 1342
Brentwood, NY 11717
Phone: 877-830-4936
Fax: 215-553-5402
E-mail: shareholder@broadridge.com

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