Updated as of March 20, 2020
To our valued clients,
On behalf of Broadridge, we hope you, your families and colleagues are safe and managing the impacts of COVID-19. While the markets have experienced greater volatility and increased demand on operations and technology, Broadridge is operational around the globe.
Broadridge’s Executive Leadership and Global Crisis Management teams are working around the clock to ensure uninterrupted and best-in-class service delivery to you. The investments we have made in our operations and technology infrastructure and our systems are proving to be resilient.
During these unprecedented times, we are sharing with you a few key performance indicators regarding our capacity and performance:
Broadridge Investments in Resiliency & Application Performance
- Equity (BPS)
- Increased MIPS by 30% to effectively manage market volumes experienced over the last few weeks
- Implemented software and hardware solutions – focused on reducing batch processing windows as well as reduce NDM and MQ transmission times
- Fixed Income (impact)
- Additional capacity of 25 TB of DASD permanently added to PROD and DR LPARS to support business growth
Increased Transaction Processing Volumes
- Equity (BPS)
- The total “single day” high-water mark trade volume has exceeded our February 2020 daily average by almost 178%
- Similarly, during these peaks, we have processed 52% more real-time transactions than the average day in February
- At End of Day (after market closes, when clients submit final trading and other activity), we recently processed volumes that exceeded an average February trading day by a factor of five times
- Fixed Income (impact)
- Total trade volume on average for February increased by 14% and March by 40% compared to last year’s averages (to date)
- The total trade high-water mark on 3/10/2020 increased by 10% when compared to the high water mark last year on 11/07/2019
- The March 2020 average trade volume is 42% higher than the March 2019 average daily total trade volume
- Managed Services
- Daily margin volumes remain 450% elevated for the month of February
- Settlements teams facing 250% normal exception volumes
- 150% increased volumes in Reg S/144 conversions
- 175% increased volumes in International unmatched/matched trades > $100k
Proactive Monitoring & Capacity On-Demand Capabilities
- Intra-day application management & review – market open/close capacity use, available capacity, batch completion times, trends and identification of excessive resource usage
- Added ability to turn on additional capacity as needed to support market volatility and client activity
- iDoctor performs hourly monitoring capturing granular system and job metrics
- CPU and DASD threshold monitoring and alerting
Please reach out to your Broadridge relationship manager with any additional questions and/or support requests that you may have.
Sincerely,
Broadridge
