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Consumer Preference and Profile Management

Verify utility customer identities and manage their communication preferences

Consumer Preference and Profile Management from Broadridge helps utility companies streamline the management of customer profiles – from initial identity validation to the capture, maintenance and audit of customer preferences across channels. Plus, it helps encourage loyalty, build better connections and accelerate the meter-to-cash cycle with self-service delivery instructions.

Build comprehensive customer profiles

Combines customer information with data derived from third-party sources to generate comprehensive profiles that will enable you to better understand and deliver communications that meet customer needs.

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Validate Consumer Identities
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Simplify Preference Management
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Manage Paper Suppression
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Maintain Consumer Profiles
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Support Brands with Hosted UI
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Address Compliance Needs

Build and Manage Optimal Consumer Profiles

Consumer Preference and Profile Management

Supporting all channels, all customers

  • Verifies customer identities and empowers them to maintain their own profile information
  • Automatically syncs delivery and notification preferences across channels, including print and postal, email, text and emerging digital channels

  

  • Supports enterprise, business-unit and document-type levels for more accurate information management
  • Combines consumer preferences into a single view for insight
  • Integrates with Print Delivery product to suppress appropriate paper documents and reduce costs
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Reimagine Communications

Reimagine essential communications as an opportunity to drive customer engagement, efficiencies and business results.

How We Can Help

A robust platform, delivering 5B+ communications annually

80%+
North American households reached.
5K+
Brands trust Broadridge to deliver their essential communications.
95%
U.S. consumers connect to the channels in the Communications Cloud.
Photo: Telecom sales rep meets with a new customer, demonstrating electronic communications capabilities Photo: Telecom sales rep meets with a new customer, demonstrating electronic communications capabilities

Let’s talk about
what’s next for you

Our representatives and specialists are ready with the solutions you need to advance your business.